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303509-A Rev 00 C-1
Appendix C
Troubleshooting
This appendix assumes that you have a working knowledge of Site Manager and
the Remote Access Concentrator command line interface. You should also have
access to the following Bay Networks documentation:
• Release Notes and Known Anomalies for the BayRS and Remote Access
Concentrator software you are using
• The BayRS documentation set
• Managing Remote Access Concentrators Using Command Line Interfaces
• BaySecure Access Control Administration Guide for your particular operating
system
• The documentation associated with the router and software you are using
What’s in This Appendix
This appendix summarizes troubleshooting information from a variety of sources.
For detailed information, refer to the previously noted documentation and
Troubleshooting Routers.
The sections in this appendix deal with the following topics:
• Preventing problems
• Preparing to troubleshoot
• Documenting each troubleshooting step
• Performing one corrective measure at a time
- Configuring and 1
- Troubleshooting Bay Dial 1
- VPN Services 1
- Trademarks 2
- Restricted Rights Legend 2
- Statement of Conditions 2
- Contents 5
- 303509-A Rev 00 vii 7
- 303509-A Rev 00 ix 9
- 303509-A Rev 00 xi 11
- 303509-A Rev 00 13
- Before You Begin 15
- Text Conventions 15
- Acronyms 17
- How to Get Help 19
- Chapter 1 21
- Tunneling Overview 21
- What Is Tunneling? 22
- Layer 3 Tunneling 24
- Layer 2 Tunneling 24
- 1-6 303509-A Rev 00 26
- Dial VPN Network Components 27
- 1-8 303509-A Rev 00 28
- 1-10 303509-A Rev 00 30
- 1-12 303509-A Rev 00 32
- Where to Go Next 34
- Chapter 2 35
- Dial VPN Layer 2 Tunneling 35
- 2-2 303509-A Rev 00 36
- L2T0003A 36
- 303509-A Rev 00 2-3 37
- L2TP Packet Encapsulation 38
- 2-6 303509-A Rev 00 40
- Security in an L2TP Network 41
- 2-8 303509-A Rev 00 42
- RADIUS User Authentication 43
- RADIUS Accounting 44
- L2TP IP Interface Addresses 44
- Starting an L2TP Session 45
- Examples of L2TP Tunnels 46
- 303509-A Rev 00 2-13 47
- 2-14 303509-A Rev 00 48
- Chapter 3 49
- Dial VPN Layer 3 Tunneling 49
- 3-2 303509-A Rev 00 50
- 303509-A Rev 00 3-3 51
- How Tunnel Management Works 52
- How the TMS Database Works 54
- How DHCP Works 55
- shows the entire process 56
- Assigning Addresses 58
- Starting the Connection 60
- 3-14 303509-A Rev 00 62
- 3-16 303509-A Rev 00 64
- 3-18 303509-A Rev 00 66
- DVS0007A 66
- Chapter 4 69
- 4-2 303509-A Rev 00 70
- <acp_or_RADIUS> 71
- stats -o 72
- <called_number> 73
- Configuring Active RIP 75
- Chapter 5 77
- Configuring TMS and Security 77
- for erpcd Networks 77
- 5-2 303509-A Rev 00 78
- 303509-A Rev 00 5-3 79
- Tunnel Management Commands 80
- All commands except 81
- Command Arguments 82
- 303509-A Rev 00 5-13 89
- 0013ABC0:001234560000 89
- Chapter 6 91
- 6-2 303509-A Rev 00 92
- 303509-A Rev 00 6-3 93
- DVS0015A 93
- Using RADIUS Accounting 94
- RADIUS server 95
- Messages.” 99
- Chapter 7 101
- 7-2 303509-A Rev 00 102
- <slot_number> 103
- Caution: 104
- Gateway Accounting Messages 105
- Chapter 8 107
- 8-2 303509-A Rev 00 108
- DVS0008A 108
- 303509-A Rev 00 8-3 109
- (continued) 110
- 303509-A Rev 00 8-7 113
- 8-8 303509-A Rev 00 114
- 303509-A Rev 00 8-9 115
- Enabling L2TP 119
- (continued) 123
- Framed-IPX-Network 124
- 303509-A Rev 00 8-19 125
- Creating a Superscope 127
- Chapter 9 129
- Managing a Dial VPN Network 129
- 9-2 303509-A Rev 00 130
- Appendix A 131
- Planning Worksheet 131
- A-2 303509-A Rev 00 132
- For Each Destination Site 133
- For Each Remote Node 134
- Appendix B 135
- Syslog Messages 135
- TMS Syslog Messages 138
- Appendix C 145
- Troubleshooting 145
- Preventing Problems 146
- Preparing to Troubleshoot 147
- Troubleshooting Worksheet 148
- 303509-A Rev 00 C-5 149
- Troubleshooting Routers 150
- Cable Guide 150
- C-8 303509-A Rev 00 152
- 303509-A Rev 00 C-11 155
- C-12 303509-A Rev 00 156
- 303509-A Rev 00 C-13 157
- C-14 303509-A Rev 00 158
- Managing 163
- Remote Access Concentrators 163
- Using Command Line Interfaces 163
- Managing Remote 165
- Access Concentrators Using 165
- Command Line Interfaces 165
- C-22 303509-A Rev 00 166
- DVS0005A 167
- C-24 303509-A Rev 00 168
- Troubleshooting the LAC 169
- Troubleshooting the LNS 170
- C-32 303509-A Rev 00 176
- Glossary 177
- Glossary-6 303509-A Rev 00 182
- Tunnel Management 182
- System (TMS) 182
- Virtual Private 182
- Network (VPN) 182
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