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Configuring and Troubleshooting Bay Dial VPN Services
C-8 303509-A Rev 00
Displaying RAC statistics
Monitoring serial line activity
You can display the events log file for the router by using the Events Manager
tool or the Remote Access Concentrator option
File > Get Current File
. You
can also use the Technician Interface or Events Manager to filter the display
of events messages; for example, by the severity of the event messages, the
software entity reporting them, and the number of the slot from which the
entity reported them.
On the RAC side, you can use the CLI
who
command to display the user
name, the jobs the user is running, when the connection began, any idle time,
and the source of the connection. The CLI
stats
command displays general
RAC statistics, statistics for one or more serial ports, or statistics for the Dial
VPN tunnel.
Refer to Event Messages and Managing Remote Access Concentrators Using
Command Line Interfaces for descriptions of the format and meaning of the
event messages.
If a fault event message appears in the log, use the procedures in this guide
and in the BayRS manual Troubleshooting Routers and Managing Remote
Access Concentrators Using Command Line Interfaces to isolate and correct
the problem.
For a list of some helpful Remote Access Concentrator syslog messages and
their meanings, refer to Appendix Chapter B, “
Syslog Messages.”
Getting a Snapshot of the Current Status on a BayRS Device
You can get a good picture of the current status by following these diagnostic
steps.
1.
Recheck all physical connections.
If you find a loose connection, tighten it and try your test again.
2.
Use the system log to display event messages.
The router maintains its own log file in local memory for each slot. Software
entities (such as IP) log messages when various events occur. You can display
the messages from all slots as a single file, with events sorted by date in
descending order (most recent events first). Then you use these messages to
diagnose a problem with a port, slot, platform, or protocol.
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