Avaya Media Processing Server Series System (Software Release 2.1) Manual de usuario descargar pdf (Pagina 194)

Avaya Media Processing Server Series System Reference Manual

Page 194 # P0602477 Ver: 3.1.11

Troubleshooting

The information below describes how the ZAP and VMM (Voice Memory Manager)

software manage synchronization events when various types of errors and exceptions

occur.

For a procedural narrative concerning zap, see the Avaya Media Processing Server

Series System Operator’s Guide.

Problem Description

Cannot connect to VMM. If the VMM process is not running on the remote node, the

synchronization attempt is abandoned and rescheduled

for a later time.

Multiple threads of VMM have

an activated version of this

MMF file.

If multiple threads of VMM have their own copies of the

MMF file open with write permission, both instances

perform online updates.

Cannot delete an element. The failure is indicated in the update-results log file, and

the next element is processed.

Cannot update an element. The failure is indicated in the update-results log file, and

the next element is processed. All elements that cannot

be verified are updated from the reference MMF file.

Remote node is down. The MAC file is not copied to the remote node. An error

message is generated to the console, and the failure is

recorded in the synchronization-distribution log file. The

update is also rescheduled for a later time, and fails

altogether after the configured number of retry attempts.

(See -r <retries> on page 192.)

Network connection

interruption.

If the network connection goes down between the

reference and remote nodes during the transfer of any file

(MAC file, log file, etc.), the file is retransmitted once the

connection is re-established. If the connection is down for

an extended time (such that the transfer times out), the

synchronization process is rescheduled for a later time.

Remote system goes down

while processing updates.

The synchronization process is rescheduled for a later

time. The elements that have already been processed for

updating are not updated again at that time.

Reference node goes down

while creating MAC file.

The synchronization process is aborted. The process

must be manually restarted at a later time.

Reference node goes down

while distributing MAC file.

The distribution attempt is restarted automatically at a

later time, after the system comes back up.

Insufficient disk space on the

remote system to store update

package.

The MAC file is not copied to the remote node and

appropriate error messages are generated to the console

and log files. The synchronization is rescheduled for a

later time, and fails altogether after the configured number

of retry attempts. (See -r <retries> on page 192.)

Insufficient space on the

reference system to create

update package.

The MAC file is not created, and appropriate error

messages are generated to the console and log files. The

synchronization process is aborted and must be manually

restarted at a later time.

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