Avaya VoIP Monitoring Manager Reference Release 3.1 Manual de usuario descargar pdf (Pagina 82)

Avaya VoIP Monitoring Manager Reference

To verify that this condition has occurred, look in the System Log section of the Windows Event

Viewer for event ID 1102 with the following message:

SNMP Service is ignoring Extension Agent DLL <path and file name> because it is missing

or misconfigured.

If you verify this problem, copy the required DLL files from the installation CD to the required

directory.

Correct operation

If the service starts normally, the following information is displayed in Application section of the

Window Event Viewer:

 Informational event with ID 500: You are using RtpMib.dll version 3.1.x

(the text shown in italics in this message may vary depending on the version of VoIP

Monitoring Manager that is installed.)

 Event Properties with Event ID 500: The Avaya RTCP Monitor has started successfully.

SNMP Service Error

If you receive any of the following error messages, it is possible that the Windows SNMP Agent is

not running, or an incorrect SNMP Community ID or an ID without read access is being used. You

can restart the VoIP Monitoring Manager Server.

Could not communicate with the SNMP Agent. Please ensure the Agent is running

and that the correct Community ID is being used. If further problems are

encountered, try running the VoIP Monitoring Manager Server installation again.

SNMP problem encountered. This probably indicates that the SNMP Agent part of

the VoIP Monitoring Manager Server installation is corrupted. Please re-run the

VoIP Monitoring Manager Server installation again. The VoIP Monitoring Manager

Server cannot function correctly until this is fixed. Server exiting...

Unable to establish database connection

This message is displayed when you make an unsuccessful attempt to connect VoIP Monitoring

Manager server to a database. Any of the following conditions can cause this error to be

displayed:

 The database server name is incorrect (or the IP address is incorrect), or is not

accessible on your network.

 The ID is incorrect for the database.

 The password is not correct.

The full message is:

Unable to establish database connection(s) using specified credentials. Please

check the database server name, user name and password.

Windows SNMP Agent is Not Running

If you receive this error message, you will need to check that the SNMP Service is installed and

running.

Windows SNMP Agent is Not Running

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Avaya VoIP Monitoring Manager Reference Release 3.1 Manual de usuario Pagina 82