Avaya VoIP Monitoring Manager Reference
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An unknown error occurred. Please contact customer support if this error continues.
Web Client Displaying Incorrect Time
The Web Client will display an incorrect time if you have the JRE 1.4.01 installed. It is
recommended that you use the Sun JRE 1.4.2_06 that is supplied with the VoIP Monitoring
Manager installation.
Windows SNMP Agent Connection Error
If you receive the following error message, VoIP Monitoring Manager Server is not connected to
the Windows SNMP Agent. If you were viewing a report, you will need to open another report or
run a search. You may also need to check that the Windows SNMP Agent is installed and running
on the VoIP Monitoring Manager or check that the VoIP Monitoring Manager Options has a
correct SNMP Community ID.
The server could not reconnect to the SNMP Agent. This server will not be able to retrieve
data until this issue is resolved. Try doing another search to make the server try to
reconnect to the SNMP Agent, or connect to another server.
Server Error Messages
Server Error Messages
This part of help lists some common Server error messages that may occur as a result of mis-
configuration or incorrect usage.
Check SNMP Installation
The Simple Network Management Protocol (SNMP) Agent is the Windows SNMP service that
runs on your computer. SNMP is a protocol for communications between remote network
management stations and managed network elements (such as Avaya devices).
The VoIP Monitoring Manager Server needs the Windows SNMP Agent installed because it
enables the RTCP Monitor to collect and publish the data. The Windows SNMP service is
provided with the Windows CD but is not installed by default. You will be prompted during the
VoIP Monitoring Manager install to install it from the Windows CD if Windows SNMP service is
not installed already.
Could Not Resolve Host Name
If you receive the following error message, the machine running the VoIP Monitoring Manager
Server is not correctly configured for TCP/IP. If your IT department cannot resolve this problem,
please contact customer support.
Error starting Server [text of exception raised inserted] Server exiting.
Excessive Packet Loss
Packet Loss is the result of packets being lost in the transmission from one endpoint to another.
When packet loss occurs there could be a drop out of words or partial words in the conversation.
At low levels, poor voice quality would result. At high levels, the conversation becomes
unintelligible. Packet Loss can result from line congestion.
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