Avaya VoIP Monitoring Manager Reference
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Troubleshooting
Troubleshooting
Use this section to look for solutions to common problems.
License Problems
If the About dialog box indicates that you have exceeded the number of licenses, the following
conditions may have occurred:
You moved phones (for example, changed extensions or IP addresses). Moving phones
will increase the number of used licenses. In this case, these phones appear to be new
endpoints to VMM. Since there is a 30-day grace period, and the endpoint count consists
of the last 28 days, this will not be a problem.
You need to purchase additional VMM licenses. Contact your authorized Avaya Sales
Representative.
Each VMM RTCP monitor periodically checks the number of endpoints it knows about and
requests/renews the licenses for them. If there is more than one RTCP monitor and the total
number of endpoints known exceeds the number of licenses, the RTCP monitor that requests
licenses first will get its licenses. The RTCP monitor that requests licenses last will be denied
licenses. If you enter the 30-day grace period because license limits were exceeded, the About
dialog box will appear every time the VMM Server and VMM Client are started. If you exceed the
30-day grace period, VoIP Monitoring Manager stops collecting RTCP data.
Client Error Messages
Client Error Messages
This topic lists some common Client error messages that may occur as a result of mis-
configuration or incorrect usage.
Access Error
If you receive the following error message you will need to change the java.policy file using the
policy tool provided by SUN. The java.policy file is located in the directory where you installed
Avaya VoIP Monitoring Manager. Experienced Administrators should only make changes to this
file.
This VoIP Monitoring Manager Client is not permitted to access hostname. Please update
the java.policy file to give this client the necessary permission you will need to restart the
client or select another host.
Graph Limit Reached
If you receive the following error message, the number of reports opened has reached the VoIP
Monitoring Manager’s limit. Only ten reports can be displayed at once. You will need to close
some reports.
The reports for the selected endpoints could not be displayed, as the limit on the number
of reports displayed would be exceeded. Please close some reports, or select fewer
endpoints and try again.
Help Could Not Be Displayed
If you receive the following error message, there are problems displaying the help. You may need
to check if the VoIP Monitoring Manager is installed correctly.
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