Avaya VoIP Monitoring Manager Reference Release 3.1 Manual de usuario descargar pdf (Pagina 78)

Avaya VoIP Monitoring Manager Reference

Not connected to VoIP Monitoring Manager Server.

The VoIP Monitoring Manager Server on [computer name inserted] is not currently

available. Please ensure the server is running and try connecting again.

If you are running the Web Client, the error message will be slightly

different as follows:

The Avaya VoIP Monitoring Manager Server is not currently available.

Please ensure the server is running and refresh this page in your

browser.

For this situation, check the server is running and refresh the browser

page (F5 on your keyboard will refresh for most browsers).

Server Version Error

If you receive the following error message, you will need to ensure that the VoIP Monitoring

Manager Server is running the same version as the VoIP Monitoring Manager Client.

The VoIP Monitoring Manager Server on [computer name inserted] is running an

incompatible version. Please select a compatible Server or upgrade the Client and/or

Server.

Try

 Check the Host Name Server dialog box.

 Check that the version number for the Client is the same for the Server.

 From the Client, Help > About menu.

 From the Server interface, click Help > About menu. If the version numbers are not the

same, you will need to close all browsers and download the correct Server version.

If you are running the Web Client, the error message will be slightly

different as follows:

The VoIP Monitoring Manager Server is an incompatible version.

Please close all your browsers and try again.

For this situation, close all browsers, and then retry using the Web Client.

The correct Web Client will automatically download from the server.

Some Fields Are Blank in the Exported Data

Some fields are blank in the exported data because the endpoints did not report the data.

Unknown Error

If you receive the following error message, it is important that you contact customer support so

that they can help you and the error can be fixed.

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Avaya VoIP Monitoring Manager Reference Release 3.1 Manual de usuario Pagina 78