Avaya Troubleshooting Routers Guía para resolver problemas descargar pdf (Pagina 47)

Introduction

308656-14.00 Rev 00

1-23

You can use any text editor to read the ASCII files, or print and organize them for

later reference.

A map of your network configuration is another useful resource for

troubleshooting. Include in the map information about the hardware, software, and

cables you are using. When troubleshooting a problem, compare the next hop on

the network map to that of the forwarding table associated with the problem

protocol.

Documenting Each Step

An effective troubleshooting strategy is to take detailed notes as you perform each

procedure. These notes are useful for the following reasons:

• They give you an opportunity to pause and think clearly about the problem

and the procedures you are following.

You are more likely to develop a methodical and reasoned approach, and think

of solutions during this reflective period.

• They provide you with a record of the tasks you performed. This record is

essential for these reasons:

-- You can refer to it during the procedure to recall whether you already

performed a certain task.

A diagnostic procedure can include many tasks. It is easy to forget, for

example, which statistics you checked and what they revealed at a given

time.

-- You can refer to it to determine whether, after implementing a test

solution, you repeated important diagnostic steps.

-- You can refer to notes about previous occurrences of the same problem to

find hints on how to recover quickly.

-- You can provide the information needed by another interested colleague,

manager, or Nortel Networks Technical Solutions Center representative if

you cannot resolve the problem yourself.

1 2 ... 42 43 44 45 46 47 48 49 50 51 52 ... 267 268

Sin comentarios

Avaya Troubleshooting Routers Guía para resolver problemas Pagina 47