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Troubleshooting Routers

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308656-14.00 Rev 00

Troubleshooting Other Network Layer Protocols

This section assumes that you have isolated a problem to a network layer protocol.

If not, refer to Chapter 2 to determine whether these instructions apply to your

problem.

Troubleshoot other network layer protocols as follows:

Use the Events Manager or the Technician Interface to filter the log to

display messages of all severity levels for the protocol in question.

The Technician Interface command is as follows:

log -fftwid -e

-s

<slot_no.>

When specifying

, use uppercase letters. See Event Messages for

Routers for a list of the entities.

Example

If you are filtering events from the XNS, entity running in slots 3 and 4, enter

the following command:

log -fftwid -eXNS -s3 -s4

Check the base records.

For example, if you are having a problem with XNS, enter

get

wfXnsBase.*.0

to check the status of the software.

The most important attributes are as follows:

• The State attribute shows whether the protocol is up (1), down (2),

initializing (3), or not present (4). You cannot change this setting.

• The Create or Delete attribute shows whether the network software is

created (1) or deleted (2).

• The Enable or Disable attribute shows whether the protocol is enabled (1)

or disabled (2).

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Avaya Troubleshooting Routers Guía para resolver problemas Pagina 140