Avaya Troubleshooting Routers Guía para resolver problemas descargar pdf (Pagina 149)

Troubleshooting a Site Manager Problem

308656-14.00 Rev 00

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Cannot Connect Site Manager Running on a PC

Troubleshoot Site Manager connectivity problems on a PC as follows:

Ping the local router interface.

If you cannot ping the router, Site Manager cannot communicate with it.

If the ping attempts fail, and the number of transmitted requests and reply

counters fail to increment, the PC did not receive a response to the ARP

request for the router’s MAC address. Do the following:

Check the configured address of the PC, the subnet mask, and the

gateway.

Ping other stations on the LAN.

Try to ping the router port from other PCs or workstations on the

LAN.

If the ping attempts fail, but the number of transmitted requests increments,

the PC has a path to the requested address, but failed to receive a response. Do

the following:

Verify that the router interface has a path to the PC.

Verify that the segment on which the PC is located does not contain

duplicate IP addresses.

Issue the Technician Interface

get wfIpInterfaceEntry.45.*

command

to display the number of ICMP echo requests the interface received

for that IP address.

Once the PC is able to ping the local router interface and receive a

response, ping another interface on the router to determine whether the

LAN end node knows how to access nodes outside the local network.

If the PC cannot ping a remote interface, check the subnet mask and

default gateway definitions.

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Avaya Troubleshooting Routers Guía para resolver problemas Pagina 149