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4-10 Configuring BCMS Vu from the Server

Configuring and Managing the

BCMS Vu

Software

Note

The amount of data you leave in your historical database is a

matter of choice. You will probably want to use a hard disk

with a large storage capacity and save at least five years of

daily data and six months of interval data in order to track

trends effectively. After you decide how long you want to

save historical data, use the formula below to determine

approximately how much disk space you need.

For splits/skills, agents, VDNs and trunk groups measured

by BCMS, the following formula is an approximate guide to

the space required in megabytes for each day’s historical

data:

# splits/skills + # agents + # trunk groups + #VDNs

(370) * BCMS interval in hours

When the interval is a half-hour, use 185 instead of 370 in the

formula.

Note

Your PC's inner clock automatically changes from Standard

to Daylight Savings Time if you specify this feature in

Control Panel/Date/Time in Windows. However, the

DEFINITY system does not change automatically.

We recommend that you turn off automatic “daylight

savings change” on the PC and manually adjust the time on

the DEFINITY system and on the PC at the same time when

no agents are logged in or call center activity is very low. If

you do this, remember that turning back the time on the

DEFINITY system clears BCMS data on the DEFINITY

system.

If agents are logged in at this time, you may receive incorrect

data when you switch to Standard Time.

Before you change the time, perform a historical data

download to minimize data loss.

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Avaya R2 Guía de usuario Pagina 71