Avaya R2 Guía de usuario Pagina 182
- Pagina / 260
- Tabla de contenidos
- SOLUCIÓN DE PROBLEMAS
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
BCMS Vu
Real-Time and Historical Data Items
Chapter 9
Data Items — Real-Time Reports 9-7
EXT Out
Call
Agent
Summary
Graph
Number of non-ACD calls that this agent has made that
completed during the current interval. (Calls in process are
not counted until they are completed.) The maximum value
is 255.
Flow Out VDN Total number of calls to the VDN that were successfully
routed to another VDN or off the DEFINITY system
Oldest Call Split/Skill
Detail
Graph
Amount of time that the oldest call currently waiting has
spent in this split/skill’s queue and ringing at an agent
Oldest Call Split/Skill
Summary
Graph
Amount of time that the oldest call has been waiting (in this
split/skill’s queue and ringing) to be answered
Oldest Call VDN The number of calls that encountered this VDN and have not
been answered, abandoned, outflowed, or forced busy/disc.
Includes calls in queues, in vector processing, and ringing at
an agent’s station.
Total ACD Split/Skill
Detail
Graph
Total number of ACD calls that were answered by this agent
for this split/skill that completed during the current interval.
(Calls in process are not counted until they are completed.)
Total ACW (Split/Skill
Detail
Graph
The number of agents in this split/skill who are currently in
ACW mode for this split/skill. Refer to the Glossary for a
description of After Call Work (ACW) mode. For G3V4,
agents on extension calls from ACW are not included in the
Total ACW. For the DEFINITY system, agents on extension
calls from AUX or from AI/MI are included in the Total
AUX. If an agent is in ACW mode for another split, the
agent is included in the Other state count for this split.
Total AUX Split/Skill
Detail
Graph
The number of agents in this split/skill who are currently in
the AUX work mode for this split/skill. For G3V4, agents on
extension calls from AUX or from AI/MI are not included in
the Total AUX. For the DEFINITY system, agents on
extension calls from AUX or from AI/MI are included in the
total AUX. If an agent is answering a call from another
split/skill or is in ACW work mode for another split/skill,
that agent is not considered in AUX work mode for this
split/skill and is not included in this number. The agent is
included in the Other state count.
Data Items — Real-Time Reports
Data
Item
Report
Type
Definition
- BCMS Vu™ Software 0 1
- Software License Agreement 3
- Table of Contents 0 6
- Table of Contents 7
- Preface P 10
- Audience 0 11
- Contents of This Document 0 12
- Related Documents 0 15
- Introduction 1 16
- Features of 17
- Software 1 17
- Benefits of 18
- Introduction 19
- Chapter 1 20
- Operating Environment 1 21
- For the 22
- Client PC 1 22
- Software Restrictions 1 23
- Administrative Requirements 1 24
- Performance Considerations 1 25
- Help Escalation 1 25
- BCMS Vu Server 28
- What Can I Do Using 29
- Server? 2 29
- Server Software 2 30
- Server Basics 31
- Chapter 2 32
- Opening 33
- Server the First Time 2 33
- Server Main Window 2 37
- System Menu Box 2 38
- Title Bar 2 38
- Menu Bar 2 38
- Options 2 39
- Toolbar 2 42
- Status Bar 2 43
- Server Action Area 2 44
- BCMS Vu 45
- BCMS Vu Client 46
- Client? 3 47
- Client Software 3 48
- BCMS Vu 49
- Chapter 3 50
- Disconnecting 51
- Client from a Server 3 51
- Reconnecting 51
- Client to a Server 3 51
- Client Main Window 3 53
- System Menu Box 3 54
- Title Bar 3 54
- Menu Bar 3 54
- Options 3 55
- Window 3 57
- Toolbar 3 58
- Status Bar 3 59
- Report Display Area 3 59
- Connection Status 3 59
- Server Name 3 60
- Client On-Line Help 3 61
- Configuring and 62
- Managing BCMS Vu 62
- Software 62
- Configuring 64
- from the Server 4 64
- Chapter 4 66
- System 4 68
- Downloading Historical Data 4 69
- Registering Wallboards 4 72
- Registering Clients 4 74
- About Shares 4 75
- from the Client 4 76
- Thresholds 4 77
- Maximum Values 4 78
- Managing 82
- Historical Data 4 82
- Repairing the Database 4 86
- Re-indexing the Database 4 87
- Compacting the Database 4 88
- Managing Memory Allocation 4 88
- Managing Miscellaneous 90
- Functions 4 90
- Understanding Real-Time 92
- Reports 5 92
- Chapter 5 100
- Report Basics 101
- About Wallboard Displays 5 107
- Wallboard Display Features 5 108
- Types of Wallboards 5 109
- Sample Wallboard Display 5 110
- About Time Trace Reports 5 112
- Sample Time Trace Report 5 114
- Understanding Historical 116
- Reports 6 116
- Data on the DEFINITY system 6 117
- Chapter 6 118
- Creating Historical Reports 6 119
- Sample Historical Report 6 120
- About Historical Reports 121
- Working with Reports 7 126
- Working with Reports 127
- Chapter 7 128
- Saving a Report 7 159
- Closing a Report 7 160
- Opening a Report 7 161
- Printing Reports 7 163
- Displaying 168
- Information on 168
- External Wallboards 168
- Configuring a Wallboard 8 169
- Starting 169
- Wallboard Software 8 169
- Exiting 169
- Wallboard 170
- Chapter 8 172
- BCMS Vu Real-Time 176
- Report Data Items 176
- Definition 177
- Chapter 9 178
- Troubleshooting 10 198
- Resolving Problems 10 199
- Chapter 10 200
- 10-4 Resolving Problems 201
- Troubleshooting 201
- 10-6 Resolving Problems 203
- 10-8 Resolving Problems 205
- 10-10 Resolving Problems 207
- 10-12 Resolving Problems 209
- 10-14 Resolving Problems 211
- 10-16 Resolving Problems 213
- 10-18 Resolving Problems 215
- 10-20 Resolving Problems 217
- 10-22 Resolving Problems 219
- 10-24 Resolving Problems 221
- Error Log 10 222
- 10-26 Error Log 223
- Connection Log 10 224
- Verifying the COM Port 10 225
- Setting Up The COM Port 10 226
- HyperTerminal 227
- 11. Type ati 231
- ID Description Resolution 235
- 10-50 Error Codes 247
- Glossary 0 248
- Glossary 249
Relacionado con productos y manuales para Software Avaya R2
Software Avaya Business Communications Manager 6.0 - Configuration - Telephony Manual de usuario
(442 paginas)
(442 paginas)
Software Avaya Business Policy Switch 2000 Management Software Operations Software Version 2.0 Manual de usuario
(258 paginas)
(258 paginas)
Software Avaya IP Softphone 2050 Guía de usuario
(77 paginas)
(77 paginas)
Software Avaya (311425-A Manual de usuario
(24 paginas)
(24 paginas)
Software Avaya Configuring Traffic Filters and Protocol Prioritization Manual de usuario
(162 paginas)
(162 paginas)
Software Avaya Call Center Manual de usuario
(218 paginas)
(218 paginas)
Software Avaya BayRS Version 13.01 aviso
(56 paginas)
(56 paginas)
Software Avaya 16CC Guía de usuario
(118 paginas)
(118 paginas)
Software Avaya BCM50 Manual de usuario
(348 paginas)
(348 paginas)
Software Avaya Configuring Traffic Filters and Protocol Prioritization Manual de usuario
(202 paginas)
(202 paginas)
Software Avaya Configuring and Troubleshooting Bay Dial VPN (DVS) Networks Manual de usuario
(188 paginas)
(188 paginas)
Software Avaya CS1000 Manual de usuario
(180 paginas)
(180 paginas)
© 2020, manymanuals.es. Todos los derechos reservados | 0.103 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comentarios a estos manuales