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Report Basics

5-14 About Real-Time Text Reports

Categories of Real-Time Text Reports 5

There are three categories of Real-Time Text Reports:

●

System Summary Real-Time Text Report — Displays predetermined

attributes of one or several splits/skills that you select.

●

Split/Skill Summary Real-Time Text Report — Displays predetermined

attributes of a single split/skill that you select.

●

VDN Summary Real-Time Text Report — Displays predetermined

attributes of one or more VDNs that you select.

Sample Real-Time Text Report 5

Below is an example of how Real-Time Text reports appear in BCMS Vu.

Creating a Real-Time Text Report 5

To Create a Real-Time Text Report, refer to “Creating a Real-Time Text

Report” on page 7-10.

Note

The VDN Real-Time Text Report is available only if the

Vectoring feature is administered on the DEFINITY system.

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Avaya R2 Guía de usuario Pagina 105