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Report Basics

Chapter 5

About Real-Time Text Reports 5-13

About Real-Time Text Reports 5

BCMS Vu Real-Time Text Reports are displays of the standard monitor

BCMS SAT forms. You use the New Report option in the File menu to create

Real-Time Text Reports. Real-Time Text Reports are predefined to display

the data as it appears when you use the “monitor bcms xxx” commands on a

BCMS SAT terminal. You can name and save a Real-Time Text Report and

open it later, and you can print it when it is open.

Real-Time Text Reports mimic the features of the three monitor CMS SAT

forms. If you need detailed information on a large number of items, you will

use a Real-Time Text Report.

You can sort the items in a Real-Time Text Report in ascending or

descending order, according to the entries in any column, by clicking on the

column title.

You can choose which split(s)/skill(s) or VDN(s) to measure in the report,

and you can choose whether to sort data according to the name or number

of a split/skill, agent, or VDN. However, you cannot choose what attributes

are measured.

When the value of an item in a Real-Time Text Report triggers a visual alert,

the background of the text changes to yellow (caution) or red (warning).

This section describes the following topics:

●

Categories of Real-Time Text Reports

●

Sample Real-Time Text Report

●

Real-Time Text Report attributes.

Note

If there is no data available from the DEFINITY system,

zeros appear in this report as the values of items.

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Avaya R2 Guía de usuario Pagina 104