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10-26 Error Log

Troubleshooting

●

The error description is a brief statement about the cause of the

error. For more about the cause of the error and how to prevent its

happening again, refer to “Error Log” and “Error Codes” in Online

Help or “Error Messages” in this guide.

●

The date/time stamp identifies the time the error occurred.

To see the latest messages in the error log, do the following:

Select Error log from the View menu.

Start Notepad and open the file C:\Program Files\lucent\BCMS

Vu\Server\BCMSVuServer\ ERR_xx.txt, where “xx” is the build number

of the software version.

By default, the most recent errors are at the top of the error log. You can

scroll through the error log to see recent errors.

When you display the error log from BCMS Vu, you can sort the entries

according to individual columns. Click on a column heading and the rows

are sorted according to the values or alphabetization on the items in the

column. To reverse the order or sorting, click on the column heading again.

Note

When you update from one version of BCMS Vu Software R2

to a higher version, the error log is not recreated. That is, the

old error log is copied verbatim into the directory with the

new software and new incidents are added as they occur.

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Avaya R2 Guía de usuario Pagina 223