Avaya R2 Guía de usuario Pagina 203
- Pagina / 260
- Tabla de contenidos
- SOLUCIÓN DE PROBLEMAS
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
10-6 Resolving Problems
Troubleshooting
Historical Data Downloading Problems
Problem Probable Cause Action
Historical data not
updated and/or
Historical Reports have
no data.
Lost connection to the
DEFINITY system
Check the status of the
DEFINITY system and the
physical connections. If
necessary, connect to the
DEFINITY system.
Database location is
incorrectly specified.
Check location of database.
If database is in incorrect
location, correctly specify
the location. Refer to
Chapter 4, “Configuring
and Managing BCMS Vu
Software,”of BCMS Vu
Software User Guide (585-
217-102).
If database location is
correct and problem
persists, contact Lucent
Technologies.
Lack of proper user
permission
Be sure you have the
following permissions:
Display Admin and Maint
Data and System
Measurements.
Improper
username/password
Be sure you are using the
correct username/
password combination.
Try manual login on SAT.
There is no data in the
database for the
“Absolute” dates specified.
Verify that the “Absolute “
dates are correct.
- BCMS Vu™ Software 0 1
- Software License Agreement 3
- Table of Contents 0 6
- Table of Contents 7
- Preface P 10
- Audience 0 11
- Contents of This Document 0 12
- Related Documents 0 15
- Introduction 1 16
- Features of 17
- Software 1 17
- Benefits of 18
- Introduction 19
- Chapter 1 20
- Operating Environment 1 21
- For the 22
- Client PC 1 22
- Software Restrictions 1 23
- Administrative Requirements 1 24
- Performance Considerations 1 25
- Help Escalation 1 25
- BCMS Vu Server 28
- What Can I Do Using 29
- Server? 2 29
- Server Software 2 30
- Server Basics 31
- Chapter 2 32
- Opening 33
- Server the First Time 2 33
- Server Main Window 2 37
- System Menu Box 2 38
- Title Bar 2 38
- Menu Bar 2 38
- Options 2 39
- Toolbar 2 42
- Status Bar 2 43
- Server Action Area 2 44
- BCMS Vu 45
- BCMS Vu Client 46
- Client? 3 47
- Client Software 3 48
- BCMS Vu 49
- Chapter 3 50
- Disconnecting 51
- Client from a Server 3 51
- Reconnecting 51
- Client to a Server 3 51
- Client Main Window 3 53
- System Menu Box 3 54
- Title Bar 3 54
- Menu Bar 3 54
- Options 3 55
- Window 3 57
- Toolbar 3 58
- Status Bar 3 59
- Report Display Area 3 59
- Connection Status 3 59
- Server Name 3 60
- Client On-Line Help 3 61
- Configuring and 62
- Managing BCMS Vu 62
- Software 62
- Configuring 64
- from the Server 4 64
- Chapter 4 66
- System 4 68
- Downloading Historical Data 4 69
- Registering Wallboards 4 72
- Registering Clients 4 74
- About Shares 4 75
- from the Client 4 76
- Thresholds 4 77
- Maximum Values 4 78
- Managing 82
- Historical Data 4 82
- Repairing the Database 4 86
- Re-indexing the Database 4 87
- Compacting the Database 4 88
- Managing Memory Allocation 4 88
- Managing Miscellaneous 90
- Functions 4 90
- Understanding Real-Time 92
- Reports 5 92
- Chapter 5 100
- Report Basics 101
- About Wallboard Displays 5 107
- Wallboard Display Features 5 108
- Types of Wallboards 5 109
- Sample Wallboard Display 5 110
- About Time Trace Reports 5 112
- Sample Time Trace Report 5 114
- Understanding Historical 116
- Reports 6 116
- Data on the DEFINITY system 6 117
- Chapter 6 118
- Creating Historical Reports 6 119
- Sample Historical Report 6 120
- About Historical Reports 121
- Working with Reports 7 126
- Working with Reports 127
- Chapter 7 128
- Saving a Report 7 159
- Closing a Report 7 160
- Opening a Report 7 161
- Printing Reports 7 163
- Displaying 168
- Information on 168
- External Wallboards 168
- Configuring a Wallboard 8 169
- Starting 169
- Wallboard Software 8 169
- Exiting 169
- Wallboard 170
- Chapter 8 172
- BCMS Vu Real-Time 176
- Report Data Items 176
- Definition 177
- Chapter 9 178
- Troubleshooting 10 198
- Resolving Problems 10 199
- Chapter 10 200
- 10-4 Resolving Problems 201
- Troubleshooting 201
- 10-6 Resolving Problems 203
- 10-8 Resolving Problems 205
- 10-10 Resolving Problems 207
- 10-12 Resolving Problems 209
- 10-14 Resolving Problems 211
- 10-16 Resolving Problems 213
- 10-18 Resolving Problems 215
- 10-20 Resolving Problems 217
- 10-22 Resolving Problems 219
- 10-24 Resolving Problems 221
- Error Log 10 222
- 10-26 Error Log 223
- Connection Log 10 224
- Verifying the COM Port 10 225
- Setting Up The COM Port 10 226
- HyperTerminal 227
- 11. Type ati 231
- ID Description Resolution 235
- 10-50 Error Codes 247
- Glossary 0 248
- Glossary 249
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