Avaya Business Communication Manager 5.0 - Configuration - Devices Manual de usuario descargar pdf (Pagina 83)

Hunt Group configuration 83

Nortel Business Communication Manager 5.0

Configuration — Devices

NN40170-500 02.04 Standard

August 2009

Mode Select how you want the line to present to the group.

Broadcast — simultaneously rings at each non-busy telephone

in the hunt group. All telephones receiving the call also display

the calling line identification from the line, if the telephone or line

is configured to offer that service. Any of the alerted telephones

can access the call. Only one call is presented to a hunt group at

a time. Other calls are queued until the first call is answered.

Then the next call rings on the remaining non-busy telephones.

This feature allows the call load to be continuously spread across

the entire member group.

Sequential — rings the first telephone in the hunt group list. If that

telephone is busy, the system continues down the hunt group

priority list until a non-busy telephone accepts the call. In this

case, all incoming calls are processed simultaneously, and are

delivered based on the priority list. With this feature, you can

program your top salesperson to be the first member of the Hunt

group to receive incoming calls.

Rotary — the call starts at the member telephone that appears

on the list after the telephone that answered the last call. If that

telephone is busy, the system proceeds down the priority list until

a non-busy telephone is reached. As many incoming calls can be

processed as there are available telephones to accept the call,

each call being presented in the described round-robin fashion.

Default: Broadcast

Hunt Delay If Mode is either Sequential or Rotary, Hunt Delay specifies how

much time to delay offering a Queued call to a member

telephone when that telephone becomes available. This is to

provide a break period for the users between calls. <1-10>

Default: 4 seconds

If Busy Select how you want the system to respond if all lines appear as

busy.

Busy tone: If all lines are busy, the user receives a busy tone.

Queue: If all lines are busy, the user hears ring back until an

agent is available.

Default: Busy tone

Variable Value

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Avaya Business Communication Manager 5.0 - Configuration - Devices Manual de usuario Pagina 83