Avaya Business Communication Manager 5.0 - Configuration - Devices Manual de usuario descargar pdf (Pagina 117)

Set access to call answer features configuration 117

Nortel Business Communication Manager 5.0

Configuration — Devices

NN40170-500 02.04 Standard

August 2009

Blocking set access to trunk answer

The trunk answer feature is only active when a ringing service schedule is

running. It allows a user to answer a ringing call in any area in the system,

from any telephone in the system. The line being answered does not have to

appear, or ring, at the telephone being used to answer the call.

Use this procedure to block a set from using this feature.

Procedure steps

Step Action

1 In Element Manager, click Configuration > Telephony > Sets > All DNs.

2 Select the DN record for the telephone for which you want to restrict trunk

answer.

3 Click the Restrictions tab.

4 Under the Set Lock field, select Full.

--End--

Configuring answer DNs

Telephone DNs can be assigned to indicator buttons on other telephones to

provide backup answering. You can assign a maximum of eight answer DNs

to a telephone. You cannot assign Answer DNs to analog telephones, or to

Model 7000 or 7100 telephones.

Configuring answer DNs procedures navigation

• Defining which calls must alert answer DNs (page 117)

• Assigning an answer DN to a set (page 118)

Defining which calls must alert answer DNs

You can determine what type of calls alert at an assigned Answer DN key. This

is a system setting, so all Answer DNs behave the same.

There are three answer key levels: Basic, Enhanced, and Extended. If your

system supports overflow routing of calls (for example, Hunt groups), the

setting is Enhanced or Extended. Alternatively, if Contact Center telephones

are assigned Answer DNs, this setting must be Basic.

Do not change this setting unless you understand the impact on the other

telephone groups in your system.

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Avaya Business Communication Manager 5.0 - Configuration - Devices Manual de usuario Pagina 117