Avaya Business Communication Manager 5.0 - Configuration - Devices Manual de usuario descargar pdf (Pagina 128)

128 Set access to call answer features configuration

Nortel Business Communication Manager 5.0

Configuration — Devices

NN40170-500 02.04 Standard

August 2009

You can use SWCA programming to define logical groups of telephones. Each

group can be assigned a set of the SWCA codes, which allows them to pass

calls within the group. Each telephone in the group also displays the current

status of the call, so users can determine which calls are being handled.

The following procedure describes how to perform the system configuration

for the SWCA feature.

Procedure steps

Step Action

1 Check that the Call Park Access code has a digit entered as a value.

Programming note: If the value is set to None, the SWCA feature does not

work.

2 Choose one of the following configurations for the SWCA controls for your

system Configuration > Telephony > Global Settings > Advanced

Feature Settings > System Wide Call Appearance Control.

3 Configuration one: If you want all incoming calls to auto-associate to SWCA

assignments on the receiving telephone:

a) To auto-associate SWCA key to call, select Automatically - life of call.

b) To include I/C calls when auto-associating, select the check box.

c) To invoke SWCA parking by Hold, select the check box.

d) To include I/C calls when invoked by Hold, select the check box.

4 Configuration two: If you want incoming calls to auto-associate to SWCA

assignments on the receiving telephone, but you want calls on hold to

remain on hold at the receiving telephone, unless the user presses a SWCA

button, or enters a SWCA code:

a) To auto-associate SWCA key to call, select the Automatically - life of

call.

b) To include I/C calls when auto-associating, select the check box.

c) To invoke SWCA parking by Hold, clear the check box.

d) Include I/C calls when invoked by Hold is not applicable in this

configuration.

5 Configuration three: If you want external incoming calls to auto-associate to

SWCA assignments on the receiving telephone, but you want all intercom

calls to require manual parking:

a) To auto-associate SWCA key to call, select the Automatically - life of

call.

b) To include I/C calls when auto-associating, clear the check box.

c) To invoke SWCA parking by Hold, select the check box.

d) To include I/C calls when invoked by Hold, clear the check box.

6 Configuration four: If you want all calls to require the user to press a SWCA

button, or enter a SWCA code:

a) To auto-associate SWCA key to call, select either Manually - while

parked or Manually - life of call.

b) To include I/C calls when auto-associatingT is not applicable in this

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