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Feature references 223
Nortel Business Communication Manager 5.0
Configuration — Devices
NN40170-500 02.04 Standard
August 2009
Copyright © 2009 Nortel Networks
Hunt group feature operation
Use this feature to group your Contact Center operators so you can target
specific types of calls to specific groups. As well, you can define how calls
enter the group, so you can control workload based on operator requirements.
The operation of some features varies if the BCM telephone is part of a Hunt
group. The following table shows the affected features.
Run/Stop
FEATURE *9
B
Insert a break point into a sequence of dialed numbers or
characters used for automatic dialing. This is necessary when
you are connecting to a PBX or similar host system. For
example, if a company has an automated attendant that instructs
you to dial an internal number you need, you can program the
company number, a Run/Stop, then the internal number on one
external autodial button.
The Run/Stop symbol uses one of the 24 spaces in an autodial
or speed dial sequence.
You can include up to three Run/Stop commands in a dialing
string. The system ignores a fourth Run/Stop, and any digits or
commands that follow three Run/Stop commands in a
programmed dialing sequence.
Programming: There is no system programming for this feature.
Wait for dial tone
FEATURE 804
DT
Program with an external auto-dial number to cause the system
to wait to receive a dial tone from another system before
proceeding with the dialing sequence.
This feature (FEATURE 804) causes a sequence of numbers to
pause until dial tone is present on the line before continuing to
dial. You can use this feature if you must dial a remote system,
and then wait for dial tone from that system before dialing the
remainder of your number. The Wait for Dial Tone symbol uses
two of the 24 spaces in an autodial or speed dial sequence.
Programming: There is no system programming for this feature.
Table 7 Hunt Group feature operation
Feature Description
Call Forward All Calls The system ignores Call Forward All Calls feature, and the Hunt
group call rings at the telephone.
Call Forward No Answer The system ignores Call Forward No Answer, and the Hunt
group call continues to ring until the hunt time expires.
Call Forward on Busy The system ignores Call Forward on Busy and the Hunt group
call continues to ring until the hunt time expires.
Table 6 Call Code features
Call code Definition
- Configuration — Devices 1
- Contents 3
- IP phone configuration 67 5
- NN40170-500 02.04 Standard 10
- August 2009 10
- New in this release 11
- Professional Call Recording 12
- Introduction 13
- 14 Introduction 14
- Device configuration overview 15
- Features and applications 16
- System feature codes 17
- Lines and numbers 17
- IP phone line configuration 18
- Telephony features 19
- Call answer features 19
- Call queuing 20
- Directed pickup 20
- Pickup groups 20
- Trunk answer 20
- Call answer privacy features 21
- Call hold features 21
- Exclusive call hold 22
- Call transfer 22
- Line redirection 22
- Call forward 23
- Call park 23
- Callback 23
- Call information 24
- Set-to-set display messaging 25
- Paging and paging constraints 25
- Call log 25
- Set-to-set messaging 25
- Special features for sets 26
- Direct dial telephone feature 28
- Enhanced CAP station 28
- Hunt groups 28
- System-Wide Call Appearance 29
- Assigning SWCA keys 30
- Set Template Programming 32
- Set template administration 32
- Template-to-set assignment 33
- Set template creation 34
- Set association 35
- Voice mailbox setup 35
- Set and line renumbering 35
- Setting date and time 38
- System scheduled services 40
- Configuring scheduled service 42
- Configuring analog telephones 46
- IP phone configuration 67
- Configuring IP telephones 68
- 74 IP phone configuration 74
- Telephone relocation 75
- 78 Telephone relocation 78
- Central answering positions 79
- Programming CAP/KIM buttons 80
- Hunt Group configuration 81
- Adding members to Hunt Groups 85
- 88 Hunt Group configuration 88
- Using a silent monitor 89
- Assigning a room to a set 92
- Global VoIP features 95
- Using the Hot desking feature 97
- Downloading firmware 100
- Global VoIP features 101 101
- 102 Global VoIP features 102
- Procedure steps 105
- Configuring Directed Pickup 113
- Configuring call queuing 113
- Configuring answer DNs 117
- Configuring privacy 118
- Configuring call hold 121
- Configuring call transfer 122
- Configuring call redirect 123
- Configuring call forward 124
- Configuring call park 126
- Setting up park timeout 127
- Variable Definitions 129
- Configuring call logs 132
- Job aid: Call log notes 134
- Configuring call privacy 138
- Configuring voice paging 139
- Allowing dialing shortcuts 141
- Allowing last number redial 142
- Allowing saved number redial 142
- Allowing auto-dial 143
- Variable definitions 148
- Prerequisites 149
- Configuring silent monitoring 150
- Configuring a prime line 151
- System-wide call appearance 155
- New set template creation 161
- Navigation 162
- Creating a new set template 163
- Procedure job aid 165
- Adding models to a template 167
- Assigning a template to sets 169
- Set template access 175
- Set template modification 181
- Renumbering set parameters 192
- Renumbering line parameters 193
- Voice mailbox set up 195
- Creating a voice mailbox 196
- Editing a voice mailbox 197
- Removing a voice mailbox 200
- DMC feature list arrangement 201
- Common procedures 203
- Renumbering DNs 204
- 206 Common procedures 206
- General features 207
- Button programming feature 211
- Lines and DN reference 217
- SWCA line relabeling examples 218
- 220 Lines and DN reference 220
- Feature references 221
- Hunt group feature operation 223
- Feature Settings panel 224
- 228 Feature references 228
- DN records panes 229
- Main pane tab: common fields 230
- Line Access tab 231
- Line Assignment tab 233
- Line Pool Access tab 235
- Answer DNs tab 236
- MeetMe Conferencing tab 237
- Capabilities tab 239
- SWCA Call Group tab 242
- Preferences tab 243
- ATA Settings tab 246
- IP Terminal Details tab 247
- Button Programming table 248
- Button Programming tab 248
- DN records panes 249 249
- User Speed dial tab 251
- Restrictions main tab 252
- Set Restrictions tab 253
- Line/Set Restrictions tab 254
- 256 DN records panes 256
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