
Configuring Routers
xiv
Before You Begin
Before using this guide, you must complete the following procedures. For a new
router:
• Install the router (refer to the installation manual that came with your router).
• Connect the router to the network and create a pilot configuration file (refer to
Quick-Starting Routers and BNX Platforms
,
Connecting BayStack AN and
ANH Systems to a Network
, or
Connecting ASN Routers and BNX Platforms
to a Network
.
Make sure you are running the latest version of Bay Networks Site Manager and
router software. For instructions, refer to
Upgrading Routers from Version 5 to
Version 10.0
, or
Upgrading Routers from Version 7–9.xx
to
Version 10.0
.
Bay Networks Customer Support
Bay Networks provides live telephone technical support to our distributors,
resellers, and service-contracted customers from two U.S. and three international
support centers. If you have purchased your Bay Networks product from a
distributor or authorized reseller, contact the technical support staff of that
distributor or reseller for assistance with installation, configuration,
troubleshooting, or integration issues.
Customers also have the option of purchasing direct support from Bay Networks
through a variety of service programs. The programs include priority access
telephone support, on-site engineering assistance, software subscription, hardware
replacement, and other programs designed to protect your investment.
To purchase any of these support programs, including PhonePlus™ for 24-hour
telephone technical support, call 1-800-2LANWAN. Outside the U.S. and
Canada, call (408) 764-1000. You can also receive information on support
programs from your local Bay Networks field sales office, or purchase Bay
Networks support directly from your reseller. Bay Networks provides several
methods of receiving support and information on a nonpriority basis through the
following automated systems.
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