Avaya Voice Announcement Manager Reference Release 3.0 Manual de usuario Pagina 17
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Voice Announcement Manager Reference
9
Testing Connectivity
You can test Voice Announcement Manager’s connections to a voice system anytime.
Doing so verifies that the LAN/WAN connections are working between the Voice
Announcement Manager computer and the selected voice system, and that Voice
Announcement Manager has the correct connectivity information.
We recommend that you test Voice Announcement Manager’s connections after you first
configure it, but before you use Voice Announcement Manager in day-to-day operations.
We also recommend that you test Voice Announcement Manager’s connections after
changing any connectivity information about the given voice system.
To test connectivity to a voice system, either:
Click OK after you complete the Register Voice System dialog box for the first time, or
In the Voice Announcement Manager tree, right-click on the voice system you want to
connect to, and choose Get VAL Board Information from the popup menu.
If the connection is functional, you should be able to perform operations like view or
change announcement properties. If the connection is not functional, Voice
Announcement Manager will display an error message. For help understanding the error
and fixing it, click the Troubleshooting button on the error message, and follow the
instructions.
Troubleshooting Voice Announcement Manager
This topic summarizes Voice Announcement Manager troubleshooting resources and
provides links to more information. This topic covers only problems that may occur with
the Voice Announcement Manager application, and between Voice Announcement
Manager and the voice system it supports.
Note:
This topic does not cover problems that may occur on the VAL board or on the
Communication Manager system.
Connection Errors
The following errors may appear as "message boxes" when Voice Announcement
Manager fails to connect to a Communication Manager system. If one of these errors
occurs, Voice Announcement Manager displays the message, and you can click the
Troubleshoot button to view the associated help topic. These topics are listed again
here for your reference, only.
Too many users logged in
Incorrect login
Password has expired
Remote reset
Network connection failed
Data is locked
ASG is not enabled
ASG is enabled
Access denied
Unexpected response from device
- Table of Contents 3
- Getting Started 9
- Where do I begin? 13
- Configuration Overview 14
- Manager 14
- Setting up automatic login 15
- Testing Connectivity 17
- Creating a New Announcement 22
- Creating an audio group 23
- Modifying an audio group 25
- Deleting Audio Files 25
- Deleting an audio group 26
- Backing Up 27
- Restoring 29
- Viewing the Activity Log 30
- Using the online help system 39
- Searching for Audio Files 40
- Creating a Task 42
- Modifying a Task 42
- Deleting a Task 43
- Stopping a Scheduled Task 43
- Deleting Completed Tasks 43
- Creating a Template 43
- Modifying a Template 44
- Deleting a Template 44
- Screen Reference 45
- Create/Edit Group dialog box 62
- Create New Task dialog box 63
- Create Task dialog box 64
- Create Template dialog box 65
- Rename Audio File dialog box 78
- Search Results dialog box 80
- Search Task dialog box 82
- Select Frequency dialog box 83
- Task Editor dialog box 86
- Template Editor dialog box 87
- Contacting Us 91
- General Contact Information 91
- Technical Support 91
- Contacting us about training 92
- Giving us your feedback 93
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