Avaya Basic Call Management System (BCMS) Manual de usuario descargar pdf (Pagina 41)

Issue 5.0 May 2005 41

Report reference

This section includes a quick reference to the commands that you can use to display, print,

and schedule BCMS reports. See Generating reports

on page 25 for more detailed

instructions for displaying, printing, and scheduling reports.

The remainder of this chapter describes each report in detail, providing a brief description

of each report, sample reports, and a description of the information contained in each

report.

Note:

Note: Most BCMS measurement data is collected at the end of a call, whereas

hunt group measurements count calls as soon as they begin. Therefore,

calls spanning a time interval boundary will be counted differently by the

two. If comparing the measurements from BCMS with those from the hunt

groups, there may be slight differences. However, both hunt group and

BCMS measurements should indicate the same trends.

This section includes the following topics:

● Report commands on page 41

● Real-time reports on page 43

● Historical reports on page 54

Report commands

The following table is a quick reference to the commands that you can use to display, print,

and schedule BCMS reports.

1 2 ... 36 37 38 39 40 41 42 43 44 45 46 ... 159 160

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Avaya Basic Call Management System (BCMS) Manual de usuario Pagina 41