Avaya Basic Call Management System (BCMS) Manual de usuario descargar pdf (Pagina 29)

Displaying, printing, and scheduling historical reports

Issue 5.0 May 2005 29

This section includes the following topics:

● Displaying historical reports on page 29

● Printing historical reports on page 32

● Scheduling historical reports on page 35

Displaying historical reports

To display an historical report, complete the following steps:

1. Type the list command that will display the report you want to view. See Commands

for displaying historical reports on page 29.

2. Press RETURN. The report displays on your screen.

3. Press NEXTPAGE to display subsequent pages and PREVPAGE to display previous

pages if appropriate.

Commands for displaying historical reports

To view the Enter Where

Agent report (hourly/

half-hourly)

list bcms agent ## time

staffed xx:xx xx:xx

## is a valid agent extension

or login ID measured by

BCMS.

staffed lists data only for the

intervals that the agent has

staffed time.

The first xx:xx is the start

time. The second xx:xx is the

stop time. Both use a 24-hour

clock.

Agent report (daily) list bcms agent ## day

staffed xx/xx xx/xx

## is a valid agent extension

or login ID measured by

BCMS.

staffed lists data only for the

days that the agent has staffed

time.

The first xx/xx is the start

day. The second xx/xx is the

stop day.

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Avaya Basic Call Management System (BCMS) Manual de usuario Pagina 29