Avaya VoIP Monitoring Manager Reference Release 3.0 Manual de usuario descargar pdf (Pagina 99)

Troubleshooting

Use this section of help to look for solutions to common problems.

See Also

Error Messages

Components of VoIP Monitoring Manager

About Detailed Reports or Summary Reports

Interpreting the Values Using Detailed or Summary Report

License Problems

If the About dialog box indicates that you have exceeded the number of licenses, the following

conditions may have occurred:

 You moved phones (for example, changed extensions or IP addresses). Moving phones

will increase the number used licenses. In this case, these phones appear to be new

endpoints to VMM. Since there is a 30-day grace period, and the endpoint count consists

of the last 28 days, this will not be a problem.

 You need to purchase additional VMM licenses. Contact your authorized Avaya Sales

Representative.

Each VMM RTCP monitor periodically checks the number of endpoints it knows about and

requests/renews the licenses for them. If there is more than one RTCP monitor and the total

number of endpoints known exceeds the number of licenses, the RTCP monitor that requests

licenses first will get its licenses. The RTCP monitor that requests licenses last will be denied

licenses. If you enter the 30-day grace period because license limits were exceeded, the About

dialog box will appear every time the VMM Server and VMM Client are started. If you exceed the

30-day grace period, VoIP Monitoring Manager stops collecting RTCP data.

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Avaya VoIP Monitoring Manager Reference Release 3.0 Manual de usuario Pagina 99