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How to... (Client)
Connect to New Server
The Connect to New Server option enables you to change the server that the VoIP Monitoring
Manager Client is connecting to, so that you can analyze endpoints that are reporting to a
different server. This option is not available when using the VoIP Monitoring Manager Web Client.
To Change the VoIP Monitoring Manager Server
1. Select File > Connect to a New Server. The Host Name Server dialog opens.
2. From the Host Name Server dialog, type in the VoIP Monitoring Manager Server’s name.
3. Click OK to save the changes. The Connection in Progress dialog displays. The VoIP
Monitoring Manager Client starts connecting to the VoIP Monitoring Manager Server.
When the connection is made the Connection Status will display the network as being Ready. If
the connection to the VoIP Monitoring Manager Server is unsuccessful, you will be prompted to
check if the VoIP Monitoring Manager Server is available and to try again.
See Also
Components of VoIP Monitoring Manager
Troubleshooting
Error Messages
Run a Search
The first action required when using the VoIP Monitoring Manager Client is to search for
endpoints. You can search endpoints active from a point in time into the past or between a date
range. You can also use the Advanced Search options to narrow the search based on phone
number, SIP username, network addresses, or QoS value. Once you have completed your
search, the Results List updates with a list of endpoints where you select the endpoint from to
view a report.
To Run a Search
1. Perform one of the following steps:
Select Edit > Search.
Click Search on the Endpoints pane.
The Search dialog appears.
2. From the Search dialog, click the drop down arrow to select the time period for active
endpoints. The default is 1 minute but you can select hours, days weeks or months.
3. If you want to select a date range of active endpoints, click From and click the
calendar(s) drop down arrow to open the calendar.
4. From the calendars, select the start (from) and end date (to) of the range. You can
select hours, minutes, seconds and AM/PM. You can also use the arrow buttons to scroll
through the months and years.
5. Click Search. The Results List updates with a list of endpoints. Now, you can select an
endpoint and view its report.
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