Avaya VoIP Monitoring Manager Reference Release 3.0 Manual de usuario descargar pdf (Pagina 102)

Avaya VoIP Monitoring Manager Reference

No Endpoint Data Available

If you receive the following error message then the endpoint whose report is being viewed is not

currently active. Wait until the endpoint becomes active again and more data will be displayed, or

close the report if you are finished viewing it.

There is no data currently available for this endpoint.

Explanation

This happens when calls are too short to produce reporting data, or the reporting data has been

lost.

If the actual call duration is comparable to the reporting period (or shorter than the reporting

period), there may be no RTCP packets received. The endpoints normally provide a reception

report, but in this situation none will be received before the call ends.

Endpoints are identified by data that they send in RTCP packets. Hence if no packet is received,

at least one of the session participants cannot be identified. The report shows unknown endpoint.

Calls that do not generate one or more RTCP packets are reported as having the default duration

of five seconds. The actual call may have been longer  up to 10 or 15 seconds.

Even if one RTCP packet is generated during a short call, it could be lost due to other

environmental factors. For example, one participant might have silence suppression enabled, with

the packet sent during the suppression period.

See Also

Troubleshooting – No Data is Displaying on a Report

About Detailed Reports and Summary Reports

No Endpoints Matched the Search

If you receive the following error message then it could be due to one of the situations as

described:

No endpoint matched the given search.

 There are no endpoints reporting to the RTCP Monitor or the chosen VoIP Monitoring

Manager Server

 The calls are active, but since no data is being sent to the RTCP Monitor, the ip-network-

region form and the system-parameters ip-options form for the Avaya voice system are

not configured correctly.

 There were no endpoints that matched the QoS parameters in the search

 There were no endpoints that matched the search for phone number, SIP username,

Network Address, or date range as specified in the Search dialog

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Avaya VoIP Monitoring Manager Reference Release 3.0 Manual de usuario Pagina 102