Avaya Business Communications Manager - Interactive Voice Response Guía de configuración descargar pdf (Pagina 65)

Interactive Voice Response Installation and Configuration Guide

Chapter 4

Database Access Configuration

This chapter contains the following information about how to administer the IVR application on

your Avaya Business Communications Manager (Avaya BCM) system:

• Overview

• Configuring periq on the Windows Node

• Configuring sqlclnt on the Windows Node

Overview

Some applications require access to external databases. BCM-IVR 2.1 supports Host database

access and VTCPD. The system is configured so that database requests from applications running

on Avaya BCMs are relayed to an intermediate Windows node where periq and sqlclnt are

running. The Windows node retrieves the information and relays it back to the application running

on the Avaya BCM.

The following graphic shows the interaction between the application on the Avaya BCM, the

intermediate Windows node, and the external database.

To configure the BCM-IVR 2.1 system for database access, periq and sqlclnt must run on the

Windows node. Both

periq and sqlclnt are installed as components of perirdb in a

TYPICAL installation on the Windows workstation. The Windows workstation can serve as the

intermediate Windows node.

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Avaya Business Communications Manager - Interactive Voice Response Guía de configuración Pagina 65