Avaya Business Communications Manager - Interactive Voice Response Guía de configuración descargar pdf (Pagina 60)

60 Chapter 3 Administering Interactive Voice Response

NN40070-300

To use advanced IVR configuration

1 Launch and log on to Business Element Manager.

The Business Element Manager opens, showing the Task Navigation Panel.

2 From the Configuration tab, open the Applications folder.

3 Click IVR.

The Interactive Voice Response panel appears with the Basic Settings tab showing.

4 Select the Advanced Configuration tab.

5 From the Choose a Folder pull-down list, select the folder from which you want to retrieve a

a file to edit.

The files available in the selected folder appear in the Choose a File pull-down list.

6 From the Choose a File pull-down list, select a file to edit.

7 Click Transfer File to My PC.

The file transfers to your PC, where you can now configure it.

8 When you finish editing the file, close the file.

9 From the Advanced Configuration tab in Business Element Manager, select the folder and

file you are replacing.

10 Click Transfer File from My PC.

A window opens in which you can specify the path to the configured file.

11 Use the Look In, File Name, and File Type fields to specify the path on your PC to the

configured file.

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Avaya Business Communications Manager - Interactive Voice Response Guía de configuración Pagina 60