Avaya Business Communications Manager - Interactive Voice Response Guía de configuración descargar pdf (Pagina 61)

Chapter 3 Administering Interactive Voice Response 61

Interactive Voice Response Installation and Configuration Guide

12 Click Open.

The file transfers from your PC to the folder you selected in the Choose a Folder pull-down

list.

13 Click Delete File to remove the selected file from the Avaya BCM.

Backing up and restoring IVR

You can protect your IVR files by backing them up using the Backup and Restore utility (BRU).

IVR service stops during a backup and restore.

The IVR configuration maybe backed up separately. If the IVR data needs to be backed up, then

Voice Mail data will also be backed up (and vice-versa). When backing up the data, the

configuration will also be backed up automatically. The IVR data and configuration maybe

restored separately. If the IVR data needs to be restored, then the IVR configuration, Voice Mail

configuration and Voice Mail data will also be restored (and vice-versa).

For more information on back up and restore activities, refer to the Avaya BCM450 Administration

and Security (NN40160-601)

IVR logs

All Avaya BCM Logs, including logs for IVR can be captured via the Business Element Manager.

Diagnostic and Sensitive logs need to be collected when an IVR problem needs to be diagnosed.

For details and procedures on how to manage, retrieve, and view logs from the Avaya BCM, see

Avaya BCM450 Administration and Security (NN40160-601).

For information about reports, refer to the PeriReporter User's Guide and the BCM -IVR

Integration Supplement.

IVR guides

You can download IVR documentation from the Avaya BCM web page.

Warning: Removing files could cause IVR to stop running as expected.

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Avaya Business Communications Manager - Interactive Voice Response Guía de configuración Pagina 61