Avaya Business Communications Manager - Interactive Voice Response Guía de configuración descargar pdf (Pagina 26)

26 Chapter 2 Installing Interactive Voice Response

NN40070-300

You are now ready to upload IVR prompts.

Go to “To upload IVR prompts”.

Uploading IVR prompts

The steps for installing IVR prompts are similar to those for installing a keycode. Upload .mmi and

.mmd files to your Avaya BCM system, where they are installed in the Voice File System, along

with other IVR system prompt files.

When the prompts are installed, IVR restarts.

To upload IVR prompts

1 Ensure the prompts (.mmi and .mmd files) that have been created for your IVR system are

available to be retrieved.

2 In Business Element Manager, open the Applications folder.

3 Click IVR.

The Interactive Voice Response panel opens with the Basic Settings tab showing.

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Avaya Business Communications Manager - Interactive Voice Response Guía de configuración Pagina 26