Avaya Business Communications Manager - Interactive Voice Response Guía de configuración descargar pdf (Pagina 49)

Chapter 2 Installing Interactive Voice Response 49

Interactive Voice Response Installation and Configuration Guide

Dialing the IVR extension

You can use Feature 985 to see what the IVR extension is. Dial this extension to confirm that the

appropriate IVR script answers the call.

To dial the IVR extension

1 On a one-line or two-line display telephone connected to your Avaya BCM system, press

FEATURE 985.

The display shows the Voicemail extension.

2 Press the NEXT soft key or the pound key (#) to view the IVR extension.

The display shows the IVR extension.

3 Dial the IVR extension and check that the script answers the call.

Assigning lines to IVR

You can assign which lines answer IVR calls. To assign multiple lines, go to “To assign multiple

lines to IVR” on page 50.

To assign lines to IVR

1 Launch and log on to the Business Element Manager.

The Business Element Manager opens with the Task Navigation Panel open.

2 From the Configuration tab, open the Application folder.

3 Click Voice Messaging/Contact Center.

The Voice Messaging/Contact Center panel appears.

4 Click Launch CallPilot Manager.

The CallPilot Manager Main Menu opens in your web browser.

5 Click Auto Attendant.

The Lines Administration page appears.

Note: You can program the IVR extension to be any extension on an Avaya BCM (for

example, the prime is set for trunks, ringing sets for Night Service, or for CFNA sets). For

information about changing extensions, see the Avaya BCM450 Administration and

Security (NN40160-601).

If you change the IVR extension, you must restart IVR. Complete the procedure “To stop,

start, or restart IVR service” on page 55 to restart IVR service .

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Avaya Business Communications Manager - Interactive Voice Response Guía de configuración Pagina 49