Avaya Business Communications Manager - Interactive Voice Response Guía de configuración descargar pdf (Pagina 16)

16 Chapter 2 Installing Interactive Voice Response

NN40070-300

• Make sure you have administrative privileges, so that you can install services and update

environment settings.

• Remove any versions of Perl currently installed on the workstation. PeriView uses a version of

Perl specifically designed to work with PeriView. You must remove any other versions of Perl

due to potential incompatibility with PeriView.

• Quit all active applications and Avaya or Periphonics services.

• If Windows 2000 is already installed on your system and you are running the Windows

Desktop Update option (Active Desktop), deactivate this option. See the Windows 2000

online Help for instructions. Active Desktop affects color renditions in PeriView.

PeriView 2.1 and PeriView 2.1 Consolidator installation

PeriView 2.1 is an integrated systems management application suite that provides full

administration and control over Avaya BCM self-service platforms. It is used by BCM/IVR 2.1

System Administrators to manipulate and view network activity and to deploy and maintain

applications in the networked environment.

PeriView Consolidator is the communications hub for BCM/IVR system administration. The

System Administrator remotely manages the BCM/IVR system by pointing any User PC web

browser to the PeriView Consolidator workstation. The PeriView Consolidator workstation

communicates with and collects data from the Avaya BCMs. The System Administrator also

administers the BCM/IVR 2.1 system directly from the PeriView Consolidator workstation.

The PeriView Consolidator Workstation runs both the Apache Web Server and MPS Manager

Data Provider (MMDP). The PeriView Consolidator MMDP communicates with MMDPs running

on the Avaya BCMs and collects information.The BCM/IVR 2.1 system is comprised of three

machines:

• User PC: A Windows-based machine (Windows XP or Windows 2000) with Internet

Explorer 6.0 or Netscape 7, and Java Runtime Environment (JRE) 1.5.0 (or higher). Neither

PeriView nor Peripdp is installed on this machine; therefore, the user manages the Avaya

BCM through browser-based PeriView.

• BCM: A machine with an NCGL operating system. JRE does not need to be installed on this

machine. Peripdp is installed on the Avaya BCM, but PeriView is not.

• PeriView Consolidator Workstation: a Windows-based machine (Windows XP or Windows

2000) with both PeriView and Peripdp installed. This machine must also be equipped with a

web server (preferably Apache) and some Peri packages.

The system administrator manages the BCM/IVR system by pointing the user PC web browser to

the PeriView Consolidator Workstation, which then communicates and collects data from the

Avaya BCMs.

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Avaya Business Communications Manager - Interactive Voice Response Guía de configuración Pagina 16