
16 Preface
P0937663 03.1
How to get help
• USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone: 1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#
If you do not yet have a PIN Code, or for general questions and first line support, enter ERC
338#
Website: http://www.nortelnetworks.com/itas/
email: naitas@nortelnetworks.com
Presales Support (CSAN)
Telephone: 1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
• EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone: 00800 800 89009 or 33 4 9296 1341
Fax: 33 49296 1598
email: emeahelp@nortelnetworks.com
• CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone: 1-954-858-7777
email: csrmgmt@nortelnetworks.com
• APAC (Asia Pacific)
Technical Support - CTAS
Telephone: +61 388664627
Fax: +61 388664644
email: asia_support@nortelnetworks.com
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