Avaya BCM 2.5 Call Detail Recording System Guía de usuario descargar pdf (Pagina 61)

Chapter3Call Detail Recording Reports61

Call Detail Recording System Administration Guide

Figure 69 Sample room status

Figure 70 shows an example of the line indicating when a call is externally forwarded. Extension

221 is responsible for the external call forward event. Refer to “Sample external call forward” on

page 61.

Figure 70 Sample external call forward

Norstar Real Time record description

The Real Time record is one line long beginning with an asterisk (*) to differentiate it from other

Norstar records. This record contains eight fields:

• date in MMDDYY format

• time in HHMMSS format

• line number associated with the call

• station set number associated with the call

• CLID number

• CLID name or DNIS number

•call type

• call state

The date field is a fixed length of six digits (MMDDYY). The month, day or year are preceded by

a leading 0 to keep the field length fixed. For example, 010501 is January 5, 2001.

The time field is a fixed length of six digits (HHMMSS). There are no separators between hour,

minute and second.

The line field shows the call being tracked. The line is fixed at four digits and can have leading

zeros. For example, 0019 is line 19. As the Real Time Hospitality record does not use the third

field it does not contain any characters and appears blank.

The station set number field shows the station set associated with the call. Station set numbers

range from two to seven digits. If the number is less than seven digits there are no leading zeros

because this field is not fixed. In the Real Time Hospitality record this field shows the room

number. Room numbers range from one to five digits.

The CLID Information field shows the calling number. The number is a maximum of 12 characters

(11 digits maximum and the “/” and “x” character). There is always information in this field. If no

number is available, either UNKNOWN or PRIVATE appears in this field. As the Real Time

Hospitality record does not use this field it appears blank.

-------- 23/01/98 23:49:00 STN = 12345

HOSPITALITY VACANT

EXT CALL FWD STN = 221 REASON = CFAC

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Avaya BCM 2.5 Call Detail Recording System Guía de usuario Pagina 61