Avaya BCM 2.5 Call Detail Recording System Guía de usuario descargar pdf (Pagina 44)

44 Chapter 3 Call Detail Recording Reports

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Figure 23 Sample end of call with pulse charges

Figure 24 shows an example of end of call with zero charges. Refer to “Sample end of call with no

charge” on page 44.

Figure 24 Sample end of call with no charge

Figure 25 shows an example of end of call with charges not available. Refer to “Sample end of call

with charges not available” on page 44.

Figure 25 Sample end of call with charges not available

Norstar reports

Use Norstar reports when the you assign the Business Communications Manager Call Detail

Recording output to a printer or Call Accounting package designed to use the Norstar report.

This section describes the Norstar report and explains how to interpret the reports.

Norstar report types

The Call Detail Recording supports four different Norstar report types:

• Standard report

• CLID report

• Real Time report

• All report

Norstar Standard reports

Norstar Standard reports always start with a header line indicating the date (MM/DD/YY) time

(HH/MM/SS), LINE field and STN field. The reports have at least one event line showing an event

and time stamp.

Figure 26 sows an example of an Outgoing call in Standard format. Refer to “Sample outgoing

call” on page 45.

N 012 00 DN0285 T181000 07/19 17:31 00:00:02 99

00456 000000

N 013 00 DN0285 T181000 07/19 17:33 00:00:04 45678

00000 000000

N 001 00 DN0285 T181000 07/19 17:43 00:00:02 888

1 2 ... 39 40 41 42 43 44 45 46 47 48 49 ... 75 76

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Avaya BCM 2.5 Call Detail Recording System Guía de usuario Pagina 44