Avaya BCM 2.5 Call Detail Recording System Guía de usuario descargar pdf (Pagina 46)

46 Chapter 3 Call Detail Recording Reports

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The third Call Information line is the call type indicating when the call is a long distance call.

• If the call type field does not receive data, ‘UNKNOWN’ appears.

Figure 28 shows an example of an incoming call with CLID. Refer to “Sample incoming call with

CLID” on page 46.

Figure 28 Sample incoming call with CLID

Figure 29 shows an example of an abandoned (no answer) incoming call with CLID. Refer to

“Sample call with CLID not answered” on page 46.

Figure 29 Sample call with CLID not answered

Figure 30 shows an example of a call report with CLID number truncated. Refer to “Sample call

with truncated CLID” on page 46.

Figure 30 Sample call with truncated CLID

Figure 31 shows an example of a call with only a partial CLID number. Refer to “Sample call with

partial CLID” on page 47.

-------- 04/04/99 11:12:01 LINE = 0013 STN = 7465

CALLING NUMBER 4032919123

NAME UNKNOWN

UNKNOWN

BC = SPEECH

00:00:00 INCOMING CALL RINGING 0:32

00:00:39 HOLD

00:01:12 UNHOLD

00:02:47 CALL RELEASED

-------- 04/04/99 20:30:00 LINE = 0035

CALLING NUMBER 4032919123

NAME UNKNOWN

UNKNOWN

BC = SPEECH

00:00:00 NO ANSWER RINGING 3:15

-------- 04/04/99 11:12:01 LINE = 0013 STN = 7465

CALLING NUMBER /12345678901

NAME UNKNOWN

UNKNOWN

BC = SPEECH

00:00:00 INCOMING CALL RINGING 0:32

00:00:39 HOLD

00:01:12 UNHOLD

00:02:47 CALL RELEASED

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Avaya BCM 2.5 Call Detail Recording System Guía de usuario Pagina 46