Avaya BCM 2.5 Call Detail Recording System Guía de usuario descargar pdf (Pagina 57)

Chapter3Call Detail Recording Reports57

Call Detail Recording System Administration Guide

Figure 50 Real Time record format

Norstar Standard and CLID report description

For non-Real time Standard and CLID reports, each line has a maximum of three fields (except for

the header line).

The header line has a maximum of five fields:

• The first field always contains eight dashes.

• The second field provides the date the call originated.

• The third field provides the time the call originated.

• The fourth field provides the line being used.

• The fifth field provides the line, or station using the line, from the fourth field.

Call Detail Recording reports calls based on events (change of call states).

• The first field is the time the associated event occurred. The time is an offset from the start

time of the call indicated in the header.

• The second field describes the event associated with that call. Events can be either a call state

like hold or transfer, or a user action like account code entry.

• The third field is data that further describes the action indicated in the second field.

Printable line descriptions

Figure 51 shows an example of a header line indicating the start of a call report, or the continuation

of a call report after a transfer. This report can have three, four or five fields. The date and time

reflect the date and time the call started. For incoming calls, this is when the call is answered. For

outgoing calls it is the time the line is seized. The LINE field is fixed at four digits. The STN

directory number (DN) ranges from two to seven digits in length. For Outgoing tandem calls, both

the fourth and the fifth field are LINE. Refer to “Sample start header line” on page 57.

Figure 51 Sample start header line

Figure 52 shows an example of the line following the header line when Call Detail Recording or

the Business Communications Manager server re-starts. Refer to “Sample restart line” on page 58.

0 1 2 3 4 5 6 7

1234567890123456789012345678901234567890123456789012345678901234567890

*MMDDYY HHMMSS LINE STATION CLID NUMBER NAME/DNIS TYPE EVENT

*030193 154615 0019 6137635122 Alan Smith U G

*030193 154615 0019 6137635122 4032632300 U D

*030193 154615 0019 7343 6137635122 Alan Smith U A

*030193 154615 0019 7343 6137635114 Alan Smith U N

*030193 154615 0019 7343 6137635122 Alan Smith U T

*030193 154615 0019 7343 6137635114 Alan Smith U R

*012398 234900 12345 H V

*012398 234900 12345 H B

*012398 234900 12345 H M

*012398 234900 12345 H F

-------- MM/DD/YY HH:MM:SS LINE = XXXX STN = XXXXXX

1 2 ... 52 53 54 55 56 57 58 59 60 61 62 ... 75 76

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Avaya BCM 2.5 Call Detail Recording System Guía de usuario Pagina 57