Avaya BCM 2.5 Call Detail Recording System Guía de usuario Pagina 45
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Chapter3Call Detail Recording Reports45
Call Detail Recording System Administration Guide
Figure 26 Sample outgoing call
Figure 27 shows an example of an Incoming Call in Standard format. Refer to “Sample incoming
call” on page 45.
Figure 27 Sample incoming call
Norstar CLID reports
When you select this option, CLID information received from the Business Communications
Manager server for an incoming call prints between the report header and the event lines. There is
one occurrence of CLID information per call. A CLID field does not appear in the report when
CLID information is not available.
If you need Secondary CLID information, you must configure the Primary Call Detail Recording
to receive CLID information. You must configure The Primary Call Detail Recording to print SL-1
CLID report format or Norstar CLID report format.
Norstar report field definitions
The first Call Information line after the header line is the CALLING NUMBER. It contains a
maximum of 11 characters. When information is incomplete, one of the following messages
appear:
• If the number is truncated the forward slash symbol ‘/’ precedes the digits received.
• If a partial CLID number is received, ‘x’ follows the digits received.
• If the number field does not receive data, ‘UNKNOWN’ appears.
The second Call Information line is the NAME. It contains a maximum of 15 characters.
• If the name field does not receive data, ‘UNKNOWN’ appears.
Note: Call Detail Recording reports CLID information only for lines that are
capable of delivering CLID. You must configure the Business Communications
Manager server to enable delivery of CLID information.
-------- 04/04/99 11:39:43 LINE = 0003 STN = 7425
00:00:00 OUTGOING CALL
DIGITS DIALED 5551212
00:00:37 ACCOUNT CODE 87
00:12:59 CALL RELEASED
-------- 04/04/99 12:00:01 LINE = 0083 STN = 7726
00:00:00 INCOMING CALL RINGING 0:32
00:00:39 HOLD
00:01:12 UNHOLD
00:02:47 CALL RELEASED
- Business Communications 1
- Manager 2.5 1
- Call Detail Recording System 1
- Administration Guide 1
- Trademarks 2
- Contents 3
- Chapter 4 5
- 6 Contents 6
- Figures 9 9
- 10 Figures 10
- P0911648 02 10
- 12 Tables 12
- Before you begin 13
- Text conventions 13
- Acronyms 14
- Related publications 15
- 16 Preface 16
- Chapter 1 17
- Introduction 17
- 18 Chapter 1 Introduction 18
- Chapter 2 19
- Services key 20
- The Summary window appears 20
- The Report Parameters 22
- Report formats and types 23
- SL-1 reports 23
- Assign the SL-1 report type 23
- Norstar reports 24
- Report Language 24
- Report Filter 25
- All calls 25
- Outgoing calls only 25
- Prefix strings 25
- Account Code 25
- Account Code Feature Code 26
- The Report Options 27
- Date Format 28
- Header Format 28
- DNIS Info 29
- Connect Char (Characters) 29
- The Market Parameters 30
- CLID with Name 31
- The Prefix Bin Settings 33
- Prefix filter 33
- The Access Bin Settings 34
- Access Bin Settings 34
- Suppress Length Settings 35
- Saving configuration changes 35
- The Configuration menu 36
- Configuration Undo 37
- Undo changes 37
- Configuration Clip File 38
- Clip File 38
- Chapter 3 39
- Call Detail Recording Reports 39
- SL-1 report options 40
- SL-1 Standard reports 41
- SL-1 CLID reports 42
- Special station set numbers 43
- Norstar CLID reports 45
- Norstar All report format 48
- Target line/Physical lines 50
- Busy reports 50
- Bearer capability data 51
- PRI Call-by-call service 52
- Voice over IP calls 52
- External call forward 54
- Printable line descriptions 57
- HOSPITALITY VACANT 61
- Install CDRClient Application 65
- Figure 80 66
- CDR User Management 68
- Delete a user name 69
- Modify user privileges 70
- Glossary 73
- 74 Glossary 74
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