Avaya BCM 2.5 Call Detail Recording System Guía de usuario Pagina 29
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Chapter 2 Configuring Call Detail Recording 29
Call Detail Recording System Administration Guide
The Header Format default is Line/Destination. This parameter applies to the Norstar Record
Format only.
The Line/Station format always reports the line number followed by the station number. The
Source/Destination format always reports the number placing the call followed by the number
receiving the call. Incoming calls are reported in the Line/Station format. Outgoing calls are
reported in the Station/Line format.
To assign or change the Header Format:
1 Click the Report Options key.
The Report Options window opens.
2 In the Header Format list box, select Line/Station or Source/Destination.
DNIS Info
The Dialed Number Identification Service (DNIS) provides the number the caller dialed to reach
the Business Communications Manager system.
You can enable or disable the DNIS Info parameter. The DNIS Info default is Enabled. This
parameter applies to the Norstar Record Format only. Not all trunks support DNIS.
To enable or disable the DNIS Info options:
1 Click the Report Options key.
The Report Options window opens.
2 In the DNIS Info list box, select Enable or Disable.
Connect Char (Characters)
Normally, Call Detail Recording reports all the digits the user dialed to connect a call. The digits
can include digits responding to prompts from an Auto-attendant, extension transfer or voice mail
service. To distinguish between digits dialed to connect the call and digits dialed after the call is
connected, you can insert an “!” between the two sets of digits.
You can enable or disable the Connect Char parameter. The Connect Char default is Disabled.
To enable or disable the Connect Char options:
1 Click the Report Options key.
The Report Options window opens.
2 In the Connect Char list box, select Enable or Disable.
- Business Communications 1
- Manager 2.5 1
- Call Detail Recording System 1
- Administration Guide 1
- Trademarks 2
- Contents 3
- Chapter 4 5
- 6 Contents 6
- Figures 9 9
- 10 Figures 10
- P0911648 02 10
- 12 Tables 12
- Before you begin 13
- Text conventions 13
- Acronyms 14
- Related publications 15
- 16 Preface 16
- Chapter 1 17
- Introduction 17
- 18 Chapter 1 Introduction 18
- Chapter 2 19
- Services key 20
- The Summary window appears 20
- The Report Parameters 22
- Report formats and types 23
- SL-1 reports 23
- Assign the SL-1 report type 23
- Norstar reports 24
- Report Language 24
- Report Filter 25
- All calls 25
- Outgoing calls only 25
- Prefix strings 25
- Account Code 25
- Account Code Feature Code 26
- The Report Options 27
- Date Format 28
- Header Format 28
- DNIS Info 29
- Connect Char (Characters) 29
- The Market Parameters 30
- CLID with Name 31
- The Prefix Bin Settings 33
- Prefix filter 33
- The Access Bin Settings 34
- Access Bin Settings 34
- Suppress Length Settings 35
- Saving configuration changes 35
- The Configuration menu 36
- Configuration Undo 37
- Undo changes 37
- Configuration Clip File 38
- Clip File 38
- Chapter 3 39
- Call Detail Recording Reports 39
- SL-1 report options 40
- SL-1 Standard reports 41
- SL-1 CLID reports 42
- Special station set numbers 43
- Norstar CLID reports 45
- Norstar All report format 48
- Target line/Physical lines 50
- Busy reports 50
- Bearer capability data 51
- PRI Call-by-call service 52
- Voice over IP calls 52
- External call forward 54
- Printable line descriptions 57
- HOSPITALITY VACANT 61
- Install CDRClient Application 65
- Figure 80 66
- CDR User Management 68
- Delete a user name 69
- Modify user privileges 70
- Glossary 73
- 74 Glossary 74
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