Avaya BCM 2.5 Call Detail Recording System Guía de usuario descargar pdf (Pagina 48)

48 Chapter 3 Call Detail Recording Reports

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Figure 32 Sample call with DNIS

Figure 33 shows an example of a transferred call. Refer to “Sample call transfer” on page 48.

Figure 33 Sample call transfer

You can use the record information to drive external PC database applications, for example, to

compile customer information by extracting the CLID data from the Real Time records.

Norstar All report format

When selected, this report provides Standard, CLID Information and Real Time records.

Figure 34 shows an example of a call record when All is selected. The RINGING records shows

the call received time with CLID Information, not the start alert time. The call is answered 15

seconds after the ringing began. It is transferred 25 seconds after it is answered and is released two

minutes after it was transferred. Refer to “Sample call with Standard, CLID and Real Time

information” on page 49.

*030198 154615 0019 6137635114 John Doe U G

*030198 154615 0019 6137635114 4037352000 U D

*030198 154623 0019 7832 6137635114 John Doe U A

*030198 154831 0019 7832 6137635114 John Doe U R

*041197 094105 0003 7692000 Alan Smith U G

*041197 094105 0003 7692000 7305432 U D

*041197 094111 0003 7344 7692000 Alan Smith U A

*041197 094156 0003 7440 7692000 Alan Smith U T

*041197 094414 0003 7440 7692000 Alan Smith U R

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Avaya BCM 2.5 Call Detail Recording System Guía de usuario Pagina 48