Avaya SIP Software 4.0 for 1200 Series Manual de usuario Pagina 285

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Chapter 28: Diagnostics and
troubleshooting
This chapter contains the following topics:
IP Deskphone diagnostics on page 285
Local diagnostic tools on page 287
How to access the Diagnostics menu on page 288
IP Set and DHCP information on page 290
Network Diagnostic Tools on page 292
Ethernet Statistics on page 294
IP Network Statistics on page 298
Advanced Diag Tools on page 300
Test key on page 301
Logging Systems on page 303
Problem Determination Tool (PDT) on page 304
Diagnostic Logs on page 310
IP Deskphone diagnostics
Network-related issues can be debugged using the Network Diagnostic Utility (NDU) built into
the IP
Deskphone.
Another way to diagnose a problem on an IP Deskphone is to capture a message trace using
any appropriate software.
The IP Deskphone has Problem Determination Tools (PDT). These can be accessed through
a Telnet session using the IP address of the IP Deskphone (for login and password, contact
Avaya).
Problem: Server unreachable after the IP Deskphone is powered up
SIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012 285
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