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36 Chapter 1 Personal Call Manager

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Answering a call using the You Have a New Call dialog box

Personal Call Manager displays the You Have a New Call dialog box when you receive a call.

If you subscribe to Caller ID services, information about the caller appears in the You Have a New

Call dialog box.

Table 1 You Have a New Call descriptions

Heading Description

From If the caller is one of the contacts in your Address Book, the name and telephone number you

assigned to this contact in your Address Book appears in this box.

If the caller is not one of your contacts, the name and/or telephone number supplied by the

Caller ID service appears in this box.

Type A short description of how the call was routed to your extension. The type can be:

• Direct Call - the caller dialed your telephone number or extension

• Forward Busy - the caller was forwarded to you from a busy extension

• Forward No Answer - the caller was forwarded to you from an extension that was not

answered

• Forward Unconditionally - the caller was forwarded from an extension that has all calls

forwarded to your telephone

• Pick Up From Another Ext - you used the Call Pickup feature to answer this call

• Retrieved As a Parked Call - you used a Call Park Retrieval code to answer this call

• Redirect To This Stn - the caller was forwarded to you from another extension

• Transferred - the caller was transferred to you from another extension

• Reminder - the caller was returned to your extension

• Unknown - the Caller ID information is unknown and cannot be displayed

• Unavailable - the Caller ID information is unavailable and cannot be displayed

Dept If the caller is one of the contacts in your Address Book, the Department name you assigned

to this contact in your Address Book appears in this box.

If the caller is not one of your contacts, this box is empty.

Company If the caller is one of the contacts in your Address Book, the Company name you assigned to

this contact in your Address Book appears in this box.

If the caller is not one of your contacts, this box is empty.

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Avaya Personal Call Manager Guía de usuario Pagina 36