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Configuring and Troubleshooting Bay Dial VPN Services
C-14 302272-A Rev. 00
9.
Document each step you do in the troubleshooting process.
An effective troubleshooting strategy includes taking detailed notes as you
perform each procedure. These notes:
• Give you an opportunity to pause and think clearly about the problem and
the procedures you are following. Writing things down can help you
visualize and clarify the problem and what to do about it.
• Provide you with a record of the tasks you performed. This record is
essential because:
-- You can refer to it during the procedure to recall whether you already
performed a certain task.
-- A diagnostic procedure can include many tasks. It is easy to forget,
for example, which statistics you checked and what they revealed at a
given time.
-- You can refer to it to tell whether, after implementing a test solution,
you repeated important diagnostic steps.
-- You can refer to notes concerning previous occurrences of the same
problem to find hints on how to recover quickly.
-- You can provide the information needed by another interested
colleague, manager, or Bay Networks Technical Solutions Center
representative if you cannot resolve the problem yourself.
10.
Do one corrective task at a time.
Always perform one corrective task at a time. Then repeat the test that you
performed to identify the problem to validate the correction. Verify whether
the task solved the problem before performing the next corrective task.
This way, you know which task solved the problem. If you perform multiple
corrective tasks without verifying the success of each sequentially, you may
unintentionally complicate the original problem. You may also:
• Solve the problem, but cause another.
• Solve the problem without knowing how you solved it.
- Configuring and 1
- Troubleshooting Bay Dial 1
- VPN Services 1
- Trademarks 2
- Restricted Rights Legend 2
- Statement of Conditions 2
- Contents 5
- 302272-A Rev. 00 vii 7
- 302272-A Rev. 00 ix 9
- 302272-A Rev. 00 xi 11
- 302272-A Rev. 00 13
- About This Guide 15
- Conventions 16
- Acronyms 17
- Bay Networks Customer Service 19
- How to Get Help 19
- Chapter 1 21
- Tunneling Overview 21
- What Is Tunneling? 22
- Layer 3 Tunneling 24
- Layer 2 Tunneling 24
- DVS0012A 26
- Dial VPN Network Components 27
- 1-8 302272-A Rev. 00 28
- 1-10 302272-A Rev. 00 30
- 1-12 302272-A Rev. 00 32
- Where to Go Next 34
- Chapter 2 35
- Dial VPN Layer 2 Tunneling 35
- 2-2 302272-A Rev. 00 36
- L2T0003A 36
- 302272-A Rev. 00 2-3 37
- L2TP Packet Encapsulation 38
- 2-6 302272-A Rev. 00 40
- Security in an L2TP Network 41
- 2-8 302272-A Rev. 00 42
- RADIUS User Authentication 43
- RADIUS Accounting 44
- L2TP IP Interface Addresses 44
- Starting an L2TP Session 45
- Examples of L2TP Tunnels 46
- 302272-A Rev. 00 2-13 47
- 2-14 302272-A Rev. 00 48
- Chapter 3 49
- Dial VPN Layer 3 Tunneling 49
- 3-2 302272-A Rev. 00 50
- DVS0001A 50
- 302272-A Rev. 00 3-3 51
- How Tunnel Management Works 52
- How the TMS Database Works 54
- How DHCP Works 55
- shows the entire process 56
- Assigning Addresses 58
- Starting the Connection 60
- 3-14 302272-A Rev. 00 62
- 3-16 302272-A Rev. 00 64
- 3-18 302272-A Rev. 00 66
- DVS0007A 66
- Chapter 4 69
- 4-2 302272-A Rev. 00 70
- <acp or RADIUS> 71
- 4-4 302272-A Rev. 00 72
- 302272-A Rev. 00 4-5 73
- 4-6 302272-A Rev. 00 74
- Configuring Active RIP 75
- Chapter 5 77
- Tunnel Management Commands 80
- Command Arguments 81
- 5-12 302272-A Rev. 00 88
- 0013ABC0:001234560000 88
- Chapter 6 89
- 6-2 302272-A Rev. 00 90
- 302272-A Rev. 00 6-3 91
- DVS0015A 91
- Using RADIUS Accounting 92
- RADIUS server 93
- Chapter 7 99
- 7-2 302272-A Rev. 00 100
- 302272-A Rev. 00 7-3 101
- 7-4 302272-A Rev. 00 102
- Gateway Accounting Messages 103
- Chapter 8 105
- DVS0008A 106
- 8-2 302272-A Rev. 00 106
- 302272-A Rev. 00 8-3 107
- (continued) 108
- 302272-A Rev. 00 8-7 111
- 8-8 302272-A Rev. 00 112
- 302272-A Rev. 00 8-9 113
- Enabling L2TP 117
- Configuration is completed 118
- (continued) 121
- 8-18 302272-A Rev. 00 122
- field, which by 123
- Creating a Superscope 125
- Chapter 9 127
- Managing a Dial VPN Network 127
- 9-2 302272-A Rev. 00 128
- Appendix A 129
- Planning Worksheet 129
- A-2 302272-A Rev. 00 130
- For Each Destination Site 131
- For Each Remote Node 132
- Appendix B 133
- Syslog Messages 133
- TMS Syslog Messages 136
- Appendix C 143
- Troubleshooting 143
- Preventing Problems 144
- Preparing to Troubleshoot 145
- Troubleshooting Worksheet 146
- 302272-A Rev. 00 C-5 147
- Troubleshooting and Testing 148
- Cable Guide 148
- C-8 302272-A Rev. 00 150
- Caution: Avoid using the 151
- Caution: 152
- 302272-A Rev. 00 C-11 153
- C-12 302272-A Rev. 00 154
- 302272-A Rev. 00 C-13 155
- C-14 302272-A Rev. 00 156
- Managing 161
- Remote Access Concentrators 161
- Using Command Line Interfaces 161
- Managing Remote 163
- Access Concentrators Using 163
- Command Line Interfaces 163
- C-22 302272-A Rev. 00 164
- DVS0005A 165
- C-24 302272-A Rev. 00 166
- Troubleshooting the LAC 167
- Troubleshooting the LNS 168
- C-32 302272-A Rev. 00 174
- Glossary 175
- Glossary-6 302272-A Rev. 00 180
- Tunnel Management 180
- System (TMS) 180
- Virtual Private 180
- Network (VPN) 180
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