Avaya R2 Guía de usuario Pagina 265
- Pagina / 268
- Tabla de contenidos
- SOLUCIÓN DE PROBLEMAS
- MARCADORES
Valorado. / 5. Basado en revisión del cliente
IN-3
Index
Index
interval . . . . . . . . . . . . . . . . . . . . 6-2
loss when DEFINITY system is reset . . . . 6-2
data items
Historical Reports . . . . . . . . . . . . . . 6-6
Real-Time Graph Reports . . . . . . . . . . 5-8
Real-Time Pie Chart Reports. . . . . . . . 5-12
Real-Time Text Reports . . . . . . . . . . 5-15
Time Trace Reports . . . . . . . . . . . . 5-24
Wallboard Display Reports. . . . . . . . . 5-20
data module, troubleshooting. . . . . . . . . 10-37
database
backing up . . . . . . . . . . . . . . . . . 4-23
downloading . . . . . . . . . . .2-12, 2-15, 4-8
location of . . . . . . . . . . . . . . . . . 4-10
repairing . . . . . . . . . . . . . . . . . 10-38
daylight savings time adjustment. . . . . . . . 4-11
DEFINITY system . . . . . . . . . . . . . . . . 1-1
connecting to . . . . . . . . . . . . . . 4-4, 4-8
data storage on . . . . . . . . . . . . . . . . 6-2
definition . . . . . . . . . . . . . . . . . . . p-1
disconnecting from . . . . . . . . . . . . . . 4-8
managing the connection . . . . . . . . . . . 4-8
reconnecting to . . . . . . . . . . . . . . . . 4-8
delete records . . . . . . . . . . . . . . . 2-13, 2-15
DHCP. . . . . . . . . . . . . . . . . . . . . 10-33
disconnect
from a Server . . . . . . . . . . . . . .3-6, 3-14
from the DEFINITY system . . .2-14, 2-15, 4-8
Disconnect (from Server) menu . . . . . . . . 3-11
disk space storage requirements . . . . . . . . 1-10
displaying information on wallboards . . . . . . 8-1
DNS . . . . . . . . . . . . . . . . . . . . . 10-33
documents, related . . . . . . . . . . . . . . . . p-6
download status. . . . . . . . . . . . . . . . . 2-16
downloading historical data . . . . .2-12, 2-15, 4-8
terminate . . . . . . . . . . . . . . . . . . 2-15
E
Edit menu . . . . . . . . . . . . . . . . . . . . 3-10
end date . . . . . . . . . . . . . . . . . . . . . 7-32
error description . . . . . . . . . . . . . . . 10-34
error log. . . . . . . . . . . . . . . . . 2-14, 10-34
Error Log menu. . . . . . . . . . . . . . . . . 3-12
Exit menu
Client . . . . . . . . . . . . . . . . . . . . 3-10
Server . . . . . . . . . . . . . . . . . . . . 2-11
exiting
BCMS Vu Client software . . . . . . . . . . 3-7
BCMS Vu Server software . . . . . . . . . . 2-9
BCMS Vu Wallboard software. . . . . . . . 8-2
exporting Historical Reports . . . . . . . . . . . 6-8
external wallboard . . . . . . . . . . . . . 8-1, 8-3
broadcast message . . . . . . . . . . . . . . 8-1
broadcast message to . . . . . . . . . . . . 8-4
configuring. . . . . . . . . . . . . . . . . . 8-2
features. . . . . . . . . . . . . . . . . . . . 8-1
sending a Wallboard Display Report to . . . 8-3
F
File menu
Client . . . . . . . . . . . . . . . . . . . . 3-9
Server . . . . . . . . . . . . . . . . . . . 2-11
H
hardware key. . . . . . . . . . . . . . . . . . . 2-3
hardware required . . . . . . . . . . . . . . . . 1-5
Help . . . . . . . . . . . . . . . . . . . . . . 3-14
Customer Service . . . . . . . . . . . . . 1-10
documentation . . . . . . . . . . . . . . . 1-10
Online . . . . . . . . . . . . . . . . . . . 1-10
Help menu
Client . . . . . . . . . . . . . . . . . . . 3-12
Server . . . . . . . . . . . . . . . . . . . 2-14
Help Topics menu item
Client . . . . . . . . . . . . . . . . . . . 3-12
Server . . . . . . . . . . . . . . . . . . . 2-14
Help Topics toolbar button
Client . . . . . . . . . . . . . . . . . . . 3-14
Server . . . . . . . . . . . . . . . . . . . 2-16
historical data
daylight savings considerations . . . . . . 4-11
downloading . . . . . . . . . . . . . . . . . 4-8
location of . . . . . . . . . . . . . . . . . 4-10
preventing loss of . . . . . . . . . . . . . . 6-2
storage space needed . . . . . . . . . . . 4-11
Historical Reports . . . . . . . . . . . . . 6-1, 7-35
Abandoned Calls Split/Skill . . . . . . . . . 6-3
Abandoned Calls VDN . . . . . . . . . . . 6-3
Agent . . . . . . . . . . . . . . . . . . . . 6-3
Agent Summary . . . . . . . . . . . . . . . 6-3
attributes . . . . . . . . . . . . . . . . . . . 6-6
creating . . . . . . . . . . . . . . . . 6-4, 7-26
data items . . . . . . . . . . . . . . . . . . 6-6
exporting . . . . . . . . . . . . . . . . . . . 6-8
format of time columns . . . . . . . . 6-5, 7-33
opening . . . . . . . . . . . . . . . . 6-4, 7-36
Overflowed Calls Split/Skill. . . . . . . . . 6-3
Overflowed Calls VDN . . . . . . . . . . . 6-3
problems . . . . . . . . . . . . . . . . . . 10-9
sample . . . . . . . . . . . . . . . . . . . . 6-5
saving . . . . . . . . . . . . . . . . . . . 7-34
scheduling printing of . . . . . . . . . . . 7-39
Split/Skill . . . . . . . . . . . . . . . . . . 6-3
Trunk . . . . . . . . . . . . . . . . . . . . 6-3
types of . . . . . . . . . . . . . . . . . . . 6-3
VDN . . . . . . . . . . . . . . . . . . . . . 6-3
- BCMS Vu™ Software R2 V3 0 1
- Software License Agreement 5
- License Agreement 7
- Table of Contents 10
- TOC-xii 12
- Preface P 13
- Audience 0 14
- Contents of This Document 0 15
- Related Documents 0 18
- Introduction 1 19
- Introduction 20
- Chapter 1 21
- Operating Environment 1 23
- 1-6 Operating Environment 24
- For the BCMS Vu Client PC 1 25
- Software Restrictions 1 26
- Administrative Requirements 1 27
- Performance Considerations 1 28
- Help Escalation 1 28
- BCMS Vu Server 31
- BCMS Vu Server Basics 32
- Chapter 2 33
- System 2 38
- System Menu Box 2 41
- Title Bar 2 41
- Menu Bar 2 41
- Options 2 42
- Window 2 44
- Toolbar 2 45
- Status Bar 2 46
- Server Action Area 2 46
- BCMS Vu Client 49
- BCMS Vu Client Basics 50
- Chapter 3 51
- System Menu Box 3 57
- Title Bar 3 57
- Menu Bar 3 57
- Options 3 58
- Window 3 60
- Toolbar 3 61
- Status Bar 3 62
- Report Display Area 3 62
- Connection Status 3 62
- Server Name 3 63
- BCMS Vu Client On-Line Help 3 64
- Configuring and 65
- Managing BCMS Vu 65
- Software 65
- 4-2 Introduction 66
- Chapter 4 67
- Downloading Historical Data 4 72
- Registering Wallboards 4 76
- Registering Clients 4 78
- About Shares 4 79
- Activating Alerts 4 80
- Configuring Color Palettes 4 80
- Thresholds 4 81
- Maximum Values 4 82
- Repairing the Database 4 90
- Re-indexing the Database 4 91
- Compacting the Database 4 92
- Managing Memory Allocation 4 92
- Downloading BCMS Data 4 93
- Understanding Real-Time 95
- Reports 5 95
- Report Basics 100
- Chapter 5 101
- About Wallboard Displays 5 110
- Wallboard Display Features 5 111
- Types of Wallboards 5 112
- Sample Wallboard Display 5 113
- About Time Trace Reports 5 115
- Sample Time Trace Report 5 117
- Understanding Historical 119
- Reports 6 119
- Data on the DEFINITY system 6 120
- Chapter 6 121
- Creating Historical Reports 6 122
- Sample Historical Report 6 123
- About Historical Reports 124
- Working with Reports 7 129
- Working with Reports 130
- Chapter 7 131
- Saving a Report 7 162
- Closing a Report 7 163
- Opening a Report 7 164
- Printing Reports 7 166
- Displaying 171
- Information on 171
- External Wallboards 171
- Configuring a Wallboard 8 172
- Wallboard 173
- Chapter 8 175
- BCMS Vu Real-Time 179
- Report Data Items 179
- Definition 180
- Chapter 9 181
- Troubleshooting 10 201
- Resolving Problems 10 202
- Chapter 10 203
- 10-4 Resolving Problems 204
- Troubleshooting 204
- 10-6 Resolving Problems 206
- 10-8 Resolving Problems 208
- 10-10 Resolving Problems 210
- 10-12 Resolving Problems 212
- 10-14 Resolving Problems 214
- 10-16 Resolving Problems 216
- 10-18 Resolving Problems 218
- 10-20 Resolving Problems 220
- 10-22 Resolving Problems 222
- 10-24 Resolving Problems 224
- 10-26 Resolving Problems 226
- 10-28 Resolving Problems 228
- 10-30 Resolving Problems 230
- 10-32 Resolving Problems 232
- Error Log 10 234
- Connection Log 10 236
- Verifying the COM Port 10 237
- Setting Up The COM Port 10 238
- Using a Terminal Emulator 10 239
- 12. Type ati 242
- Error Codes 10 246
- ID Description Resolution 248
- Glossary 0 257
- Glossary 258
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