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Report Basics

5-6 About Real-Time Graph Reports

Things to Remember About Real-Time Graph Reports 5

There are several things you need to remember when planning a Real-Time

Graph:

●

Items appear on the graph in the order in which you select them.

●

You cannot select some table items in a Real-Time Graph Report because:

— They are not measurements (for example, Agent extension in the

Agent Summary table), or

— BCMS Vu automatically includes them on the graph (for example, the

x-axis labels for Agent Summary are Agent Names).

●

You should consider the probable range of maximum values when you

decide which items of a table to show in a Real-Time Graph. If you include

items that vary significantly in their ranges of values, items with smaller

ranges will appear not to update when they are displayed. For example,

assume you want to monitor a group of items, one of which has typical

values of about 100 and varies between 50 and 150, and another that has

typical values of about five and varies between two and eight. If both of

these items are displayed on the same Real-Time Graph, the changes in the

smaller item may not be noticeable.

●

Real-Time Graphs update as fast as every ten seconds. Downloading of

historical data takes precedence over the updating of real-time data.

Therefore, real-time reports will update at a slower rate while historical

data are downloading from the DEFINITY system to the historical

database.

●

If you display too many items in a graph with vertical bars, their values will

not appear above the bars. If the label containing the value of the item is

wider than the bar, the value is not shown. This prevents numbers from

overlapping numbers above adjacent bars.

●

If there is no data available from the DEFINITY system, zeros appear

above the names of the items.

●

You cannot print Real-Time Graph Reports.

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Avaya R2 Guía de usuario Pagina 100