Avaya R2 Guía de usuario descargar pdf (Pagina 131)

Working with Reports

Chapter 7

Creating a Real-Time Graph Report 7-3

The specific window that appears depends on the type of data you selected on

the first window. For example, the following window appears if you select the

radio button next to “Agent summary.”

5. Select the splits/skills, agents, or VDNs (as appropriate) that you want to

include on the display.

a. If there is a pull-down menu on the wizard page, choose one item from

the menu.

b. If there are “Available” and “Selected” windows on the wizard page,

select one or more items from the “Available” list:

1. To select all items in the “Available” list, select Add All.

2. To select individual items, highlight them and select Add.

3. Use the Remove and Remove All buttons to remove items that

you do not want to display.

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Avaya R2 Guía de usuario Pagina 131