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Chapter 4 Installing NetVision telephones 69
IP Telephony Configuration Guide
Gathering system information before you start
Ensure the following is complete, or the information is on hand before you start configuring your
NetVision telephones:
Assigning H.323 Terminals records
The H.323 Terminals record (Services, IP Telephony) identifies the NetVision handsets within
the Business Communications Manager. The Business Communications Manager uses the
information from this file to determine if the handset will be allowed to connect to the system.
Notes
The following are some notes about the process of configuring handsets to the Business
Communications Manager.
• You must have an H.323 record configured before you configure the handsets with the Nortel
NVPA.
• Each telephone that you configure will use one IP client assignment, so ensure that you added
enough keycodes to accommodate both your IP telephones and your NetVision telephones.
• If you do not specify a DN in the H.323 record, one will automatically be assigned to the
handset. If you specified a DN record, it will appear under the Active DNs heading once the
handset connects to the system. If you want to specify a range of DNs, you can use the
Add Users Wizard. This wizard is explained in the Business Communications Manager 3.0
Programming Operations Guide.
1. The Business Communications Manager has been set up to allow
IP telephones.
Refer to “IP telephones” on page
37.
2. If you are configuring the Business Communications Manager
records before you configure the handset: You know which DNs
you want to assign to the handsets and you have all the line,
restrictions, and telephony information you require to create or
update a DN record for each telephone.
DN records
3. Download the latest version of the NetVision Phone Administrator
http://www.symbol.com/services/downloads/nvfirmware2.html
Download the latest firmware version from the same website.
4. You have obtained the Symbol NetVision serial cable, which is
used to transfer configuration information between the computer
where the tool is installed and the handset.
Purchased from Symbol at <http:/
/symbol.com>
(part number: 25-20528-01)
5. You have a list of names that you will use for the handsets. Each
name must be unique to a handset. Both the H.323 Terminals
record and the NVPA record must have exactly the same name.
Name field
6. You have identified a PIN for each handset. Password field
- Business Communications 1
- Manager 3.0 1
- IP Telephony Configuration 1
- Trademarks 2
- Table of Contents 3
- Chapter 4 5
- Chapter 5 5
- 12 Tables 12
- Before you begin 13
- Symbols used in this guide 13
- Text conventions 14
- Acronyms 14
- Preface 15 15
- Related publications 16
- How to get help 16
- APAC (Asia Pacific) 17
- Technical Support - CTAS 17
- 18 Preface 18
- Chapter 1 19
- Introduction 19
- IP telephones and VoIP trunks 20
- Figure 1 Network diagram 22
- Telephones 23
- Gatekeepers on the network 24
- IP network 24
- Key IP telephony concepts 25
- Jitter Buffer 26
- QoS routing 27
- Chapter 2 29
- Prerequisites checklist 29
- Network devices 30
- Network assessment 30
- Resource assessment 31
- Keycodes 33
- Defining published IP address 35
- NetVision wireless telephones 37
- IP telephones 37
- Chapter 3 39
- Installing IP telephones 39
- 2 Select the General tab 41
- Choosing a codec 42
- Choosing a Jitter Buffer 43
- Before installing 43
- Using a 3-port switch 43
- to move forward 46
- Other troubleshooting tips 48
- Configuring DHCP 49
- IP telephony DHCP notes 50
- Checking IP server status 52
- Figure 7 IP Terminal status 53
- Using the Hot Desking feature 57
- Notes about Hot Desking 58
- Customizing feature labels 59
- Moving IP telephones 63
- Figure 15 i2050 Switch type 65
- Configuring NetVision records 68
- <http:/ 69
- /symbol.com> 69
- Testing the handset functions 71
- Changing a handset Name 72
- Configuring VoIP trunks 73
- Configuring media parameters 74
- Field Value Description 75
- Outgoing call configuration 76
- Figure 18 Trunk/Line data 77
- Configuring a remote gateway 78
- Configuring PSTN fallback 80
- Enabling PSTN fallback 81
- Setting up the VoIP schedule 82
- Configuring routes 82
- Figure 23 Add route dialog 83
- Figure 24 VoIP schedule 85
- Activating the VoIP schedule 87
- Turning on QoS monitor 87
- PSTN fallback metrics 88
- Incoming call configuration 89
- Making calls 95
- Connecting an i200X telephone 96
- Quality of Service Monitor 100
- Port settings 101
- P0993474 03 102
- Figure 33 Port Ranges 102
- Using a gatekeeper 103
- Notes about NPI-TON aliases 107
- Gatekeeper call scenarios 113
- Chapter 6 115
- WarehouseHead Office 116
- Appendix A 121
- Efficient Networking 121
- Network engineering 122
- LAN engineering examples 126
- WAN engineering 126
- (8 kb/s) 127
- Setting Non-linear processing 128
- Enough link capacity 130
- Not enough link capacity 130
- Further network analysis 131
- Reduce link delay 132
- Reducing hop count 132
- Adjust the jitter buffer size 133
- Reduce packet errors 133
- Routing issues 134
- Appendix B 135
- Silence compression 135
- Time -> 137
- Bandwidth -> 137
- Channel/Link Max 137
- Comfort noise 140
- Appendix C 141
- Network performance utilities 141
- Appendix D 143
- Interoperability 143
- Speech path setup methods 144
- Media path redirection 144
- Gatekeeper 145
- No feedback busy station 146
- Interoperability 147 147
- Using VLAN on the network 148
- Interoperability 149 149
- Symbol NetVision telephones 150
- Interoperability 151 151
- 152 Interoperability 152
- Appendix E 153
- Quality of Service 153
- 154 Quality of Service 154
- Measuring Intranet QoS 155
- Recording routes 156
- Adjusting Ping measurements 157
- Measurement procedure 158
- Quality of Service 159 159
- Traffic mix 160
- TCP traffic behavior 160
- Network Quality of Service 161
- Network monitoring 162
- Quality of Service parameters 162
- Fallback to PSTN 163
- 164 Quality of Service 164
- Glossary 165
- 166 Glossary 166
- Glossary 167 167
- 168 Glossary 168
- Glossary 169 169
- 170 Glossary 170
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