Avaya Business Communications Manager 5.0 - Fault and Performance Management Manual de usuario descargar pdf (Pagina 61)

Telephony metrics monitoring 61

Nortel Business Communications Manager 5.0

Fault and Performance Management

NN40170-701 01.01 Standard

August 2009

Procedure steps

Step Action

1 Click the Administration tab.

2 In the Navigation tree, click Telephony Metrics>Hunt Group Metrics.

The Hunt Groups table appears.

3 In the Hunt Groups table, select the Hunt Group for which you want to see

metrics.

The Details for Hunt Group table appears.

--End--

Variable definitions

Variable Value

Hunt Group Name of the hunt group.

Name Name entered on the DN record.

Total calls Total number of calls.

Answered: Total Total number of answered calls.

Answered: Avg% Average number of answered calls.

Answered: Avg time(s) Average answer time.

Abandoned: Total Total number of abandoned calls.

Abandoned: Avg% Average number of abandoned calls.

Busy: Total Total number of busy calls.

Busy: Avg% Average number of busy calls

Overflow: Total Total number of overflow calls.

Overflow: Avg% Average number of overflow calls.

Time in Queue Time in queue.

Last Reset time Time and date format depends on the country

profile of the system.

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Avaya Business Communications Manager 5.0 - Fault and Performance Management Manual de usuario Pagina 61