Avaya Business Communications Manager 5.0 - Fault and Performance Management Manual de usuario descargar pdf (Pagina 48)

48 Telephony metrics monitoring

Nortel Business Communications Manager 5.0

Fault and Performance Management

NN40170-701 01.01 Standard

August 2009

Variable definitions

Activity Reporter Basic

This section contains information on the following topics:

• Enabling Activity Reporter Basic (page 48)

• Disabling Activity Reporter Basic (page 49)

Enabling Activity Reporter Basic

Activity Reporter Basic allows you to monitor the performance of the BCM.

You can use the Activity Reporter Basic to generate the following reports:

• telephone call activity

• custom call routing activity

• voice mail receive statistics

• hunt group performance

When you enable Activity Reporter Basic, the BCM automatically generates

reports and updates them each night. The reports reflect the performance of

the BCM during the past four days. The panel displays the date and time of

the most recent report.

Variable Value

Number of connections Displays the total number of connections by IP sets

on the system since the last reset. This count

includes non-interactive features such as dial

tones, call progress tones, and music on hold.

Last rest Displays the time of the last reset.

Most recent date and time Displays the time of the most recent threshold

violation.

Most recent DN Displays the DN of the most recent threshold violation.

Count (desktop) Displays the number of times a desktop client

violated a threshold.

Count

(softclient)

Displays the number of times a soft client violated

a threshold.

MTBV (desktop) Displays the mean time between threshold

violations of a particular metric for desktop clients

(measured in seconds).

MTBV (soft client) Displays the mean time between threshold

violations of a particular metric for soft clients

(measured in seconds).

Reset metrics Click this button to clear out the metrics table. The

Last reset time displays the current date and time.

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Avaya Business Communications Manager 5.0 - Fault and Performance Management Manual de usuario Pagina 48

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